I had ordered from them in the past and they shipped my order within a few hours so i figured when I placed my order this time it would ship within a few hours, it's now over a week and still no shipping info. I needed the dress for a christmas party which occurred two days ago. When i contacted them and told them that i wanted to cancel my order and be refunded because the dress does me no good they told me they can't cancel or change an order once it's placed yet the order hasn't even shipped out yet and if i am still unhappy they can issue me a refund in the form of a gift card for fashion nova only once they receive my return? that's just bs. i might as well keep the dress IF it ever arrives since its apparently a pain just to return based on all the other reviews but I don't think I'll be buying anything else from them.