My first Fashion Nova experience was great and I thought that I would for sure become a regular customer! It is so hard for me to find pants for my body type and I thought this was the solution. The order fit and came in a timely manner. My second experience was where it went downhill. I ordered 3 items and only 1 of 3 items came and they came about a month later, the delay being attributed to them changing their distribution centers. When I contacted them about my missing 2 items they said that "they were out of stock and that happens when multiple people checkout at the same time". I went online and both items were in stock in the sizes and colors I ordered them in. It took a month of emailing back and forth for me to get refunded on those items. At one point they tried to issue an e-gift card. When I said I wanted the refund refunded to the account I paid with (as a previous rep said I would be weeks prior to my follow-up) they then changed the subject of our correspondence to "escalated refund request". They never truly apologized and kept replying with auto-generated answers and offering me coupons. Rainbow gets a lot of their things from the same supplier. I say go there instead!