I only gave them one star because i couldn't give them a zero. Fashion Nova is the ABSOLUTE WORST in every aspect from their customer service process, customer service itself, and shipping. Customer service never answers my exact question that I ask, they send some automated message. I ordered my items on dec 2nd, they stated it takes 7-10 buisness days to process, and it's well over due. On dec 12 I received a tracking number and it is now dec 19th and my items have not left their so called "new and improved" distribution center. I am honestly looking into seeking leagal action. I feel as if they are trying to steal my money. This is not the first time Fashion nova has had issues. I want my money back and then I'm DONE!