Basically if your package never gets to you, you're on your own. It says my package was delivered December 5th, but there was nothing recieved. The neighbors didnt get anything either for me. I sent them an email.. no reply. I would go on to send them 3 more emails before they would reply 3 weeks later telling me they aren't going to help me in any way. Once it says the package is delivered, it's out of their hands. They told me I should file a claim with usps... 3 weeks after the fact in which time they wouldn't even reply to me. No problem! Make a charge back on my card and never order from then again.