I ordered a pair of heels and one of the heel was broken. I immediately sent an email w/a picture. They offered another shoe, (I wanted a refund so I can go elsewhere, but they said only a credit) however, I would have to pay to ship the shoes back. I vowed to never order from them again. However, after a month or so, I ordered again (I should have stayed with my initial thought). It took two months for me to receive my order and I think I received it only then because I contacted the Better Business Bureau and filed a complaint. I dont know why all these celebrities are advertising their clothes because they are ripping us off. But never again....