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Jemima Jean-Charles
Fashion Nova is all cool & favorited until your package gets delayed, you need to return something, or you’re trying to contact them. Customer service is HORRIBLE! No exaggeration. I had an order that was delayed like twice. I bought two birthday outfits early enough but did not get them on time because of the delays. I contacted them to see how I can return the items when it got here. It took me forever to get a hold of them. It got to the point where I had to call them as soon as they opened, and even then, I would be placed on hold for a good thirty minutes. THIS makes NO sense at all. If I didn’t call within the first hour or two, I would go to voicemail... even when they were open....After I got a hold of them they told me I could just “return the package back to its sender”. I did this and y’all... two months passed... three months passed and I still did not get any refund for my items. I talked to a store representative to get my full refund instead of store credit and they said it was okay because I had no control over my delayed order. It took three months for them to send me back my money. And although they even promised the shipping money back too because I did pay fast shipping, they never sent it. I talked to MULTIPLE people that said they placed an order for me to get my full refund... They were all unprofessional and sounded so unsure & hesitant. The first did nothing, the second said he would do so but the third told me that person just gave me store credit which is not what I was promised. The third person hung up on me, and the fourth finally gave me a refund but promised that the shipping money would be back in my account within the week but that didn’t happen. I just stopped contacting them after that. I gave up. For an order that was late on their part, an order that I sent back unopened, it took forever to just send me a full refund. Last time I will be shopping here. Getting my money back shouldn’t have taken litterally 3 months!!
6 years ago
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Fashionnova has a 2.0 average rating from 2,867 reviews