I never ordered fashion nova before and I was excited to try it. I ordered around $140 worth of clothes and they said I would get a email for confirmation. I never got an email and the order wasn’t even on my fashion nova account. I figured I messed something up so I ordered again the same items and it happened again! I tried emailing them and calling them but it says they will get back to me in about 3 days! And it charged my bank account both times but refunded my money at the same time. I don’t understand why they would cancel my order twice and from what I’ve read on the reviews I doubt I will even be able to get ahold of them. Thank goodness they at least returned my money. But obviously my orders were correctly filled out because they did enter my bank account. Horrible experience and I hope I can fix it . Super disappointed because I love the clothes.