I ordered from Fashion Nova for the first time about a week ago. I got delivery confirmation that my package had arrived and when I got home, it was not there. When I called, I was told that I had to file a claim with the US Postal Service and that they're no longer responsible for the package. While I understand reaching out to my local post office, it is both unfair and illogical for them to just state that they're no longer responsible. IF that's the case, why not send packages in a more secure way? Most places will offer a refund or offer to replace the item. I'm out $23 bucks and it has been a suckish first time experience. I will NEVER order from this company again!