This company has given me the run-around. I opened an account, placed an order,paid for the order. When item came I had to return to pair of pants, attempted to login and received an error message that there was no such account...fashion nova sent emails to me on this same account. After no less that 15 twitter emails, at least 10 gmail's, I called customer service and was told that my items had been received by fashion Nova..8 explained the issue with my account and was told that fashion nova was having technical issues with their website and I would have to set up another account...did that...then was told they can only issue E gift card to the email that the order is attached to even after over 30 emails explaining to them .....so in the end the took my money and will not give it back....AVOID ORDERING FROM THIS SITE.