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Anonymous
I’m so sad and upset about my order. When I placed my order, I realized I forgot to put my apt number (usually with big companies you can edit shipping address as long as it’s not process yet). I immediately emailed them(since that’s the only way to contact them) stating the issue and adding my apt number. They replied stating that they could not add my apt number and I would have to wait until the shipping label gives me a carrier and I could call the carrier. (Which I think is insane). I figured since it was through my post office, they would just leave it at the apt office (I even notified my apt office), next thing you know my package goes from out to delivery to next day deliever to ship back to California. I emailed them asking what’s going to happen since I know this was my mistake. They said they would process the item back and give me a refund WITHOUT the shipping which I PAYED FOR. I’m speechless. I’m so bummed that I will never order from here again. I think the idea that you can’t edit or change your address is ridiculous, the idea that you can only email them is ridiculous, and the idea that they won’t give me my entire money back is even more ridiculous. I’m super upset.
6 years ago
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