Thieves! I placed 2 orders. One on January 31st, the other on February 6th. My first order has never been shipped. The last update was February 4th - RANCHO DOMINGUEZ. Nothing since. I have emailed many times and all they respond with is with a generic pasted message that they are not responsible for the shipping and customs. IT NEVER HIT CUSTOMS. It went missing from Ranch Dominguez. My second order has already been delivered. They have basically stolen my money from me and will not refund or even tell me where my order is. There has got to be something done, this is basic theft. They cannot just get away with stealing your money.