I placed an order from fashionnova.com on 1/6/19 for a total of $262.38. I used gift cards totaling $235.64 and paid the remainder ($26.74) on my Visa Debit card. I received an email the next day which stated: "Some items in your order have been refunded Note: This can be from either customer protection or an inventory discrepancy. Total amount refunded: $31.49 USD Order Number: #26122031 Refund Date: 01/07/2019" I never received the refund. I emailed on 2/19/19 to inquire about the refund and was informed that I would be refunded via gift card. Fashionnova's own refund policy states: Refunds are issued to the original form of payment used on an order in the event that it is canceled." I have called the customer service phone number numerous times and have been hung up on or told someone would call me back and ultimately that because of "the system" the refund has to be in gift card only. I want to be refunded the amount I paid in cash "$26.74" and the other portion on a gift card is fine since the original form of payment is gift card/cash. If the original form is a combination and they purport to refund in the "original form of payment" it is unfair and deceptive to choose to only issue the refund in a gift card, especially when the item was not even a return, simply an item that wasn't in stock. I would have had no way to know that the item wasn't in stock and that I would have to forfeit the USD I paid for a gift card. The money was stolen from me because that part of the order was not even fulfilled and they kept my USD, even though it is clearly against their own policy. Additionally their own email plainly stated to me that I would be refunded $31.49 USD but I never was. I will never use Fashion Nova again and have filed compliants with the consumers office of the attorney general in PA, the BBB and the FTC. Hopefully someone will hold them accountable as they take advantage of more and more consumers.