HORRIBLE HORRIBLE CUSTOMER SERVICE and RETURN POLICY. First of all, they advertise "Easy Returns" when in fact it's the worst return policy. One, it's NOT FREE RETURNs, unlike other ecommerce sites, don't buy from their site unless you are certain about your purchase. Two, they only do STORE CREDIT, you will not get your money back in your original payment which is appalling. It's worst than Forever21, at least at Forever21, you can return and get your money back!
From a personal experience, they will lose your return. I sent in 3 items in the same UPS package and they only refunded me 1 item and claimed that the other items have not been delivered. Completely false, how do you received all 3 items and only refund one item. They continue to claim my return hasn't been received and will not update me in any way.
6 years ago
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