HORRIBLE CUSTOMER SERVICE. ONLY ORDER HERE IF YOU WANT TO BE TREATED LIKE GARBAGE. The first time I ordered from them, the items came 5 weeks late. I sent them back because I didn't need the items anymore. I sent them 5 separate emails, as it had already been more than 2 weeks past my return being delivered to them and on the FAQ it said to give them 5 days to process and issue a refund in the form of a gift card. They ignored ALL of my emails. They finally answered after I put the subject line as "Somebody freaking answer me!!!" The representative informed me "regrettably, we have no record of a return in our system." But I had checked my tracking on where the package was at and it was already delivered back to them! So they LOST the package I was returning. The representative who helped me out though was super punctual with his emails and all he had asked for was the tracking number and the return form I filled out. I then decided to give them a second because hiccups happen. The second time I ordered, everything was super smooth. Items were shipped within a day and when I returned something, the credit was issued back almost instantaneously. I needed to exchange one of the jeans for a different size. Did the exact same process I had done the last 2 times. This time, they LOST my return package AGAIN. And yet again, they have IGNORED ALL OF MY EMAILS. I have spoken to THREE representatives, DULCE SARMIENTO and ANDREA SORTO (you bet your butts I'm throwing your names out there) who answered once and never responded back and a third who still has yet to respond. They keep asking for a return receipt but I dropped the package a drop-off site which is the exact thing I did the first 2 times. The third defined the return receipt as the document that "shows how much you pay and the tracking number" which is what I have given to all 3 representatives now!! And all Andrea and Dulce have responded with is "email me back when you actually have it." Bro how many different forms of proof do I need to give to you simple-minded idiots that the package was DELIVERED TO FASHION NOVA. Freaking unbelievable.