I'm only giving 1 star because 0 stars isn't an option. I paid for express shipping on items over a week ago. 5 days later and there are no shipment updates. The tracking number provided is useless. While it is a valid DHL tracking number according to DHL there is no physical package associated with it. I contacted fashionnova and told them to cancel the order. I was told that they could not cancel the order "even if it had not left their facility". Clearly they missed the part where I said "I PAID FOR EXPRESS 2 DAY SHIPPING". What good is it to me if the items are still in your possession on the day it should have been delivered to me? This is deplorable service and I will be filing a fraudulent claim with my credit card company. This is theft. Plain and simple.
5 years ago
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