I am never ordering from Fashion Nova again. Not only did the dress come damaged but they do not provided pre-paid return shipping labels. I tried to return the dress in person, checked the website and it said I could, but when I got there they said they don’t take dresses. Why? They sell dresses in the store, why not return them? Also, they don’t give refunds, only store credit which is NOT made clear when purchasing. Absolutely the worst customer service I’ve ever seen. This store should be ashamed of themselves for how poorly they treat customers. I’ve never been this angry at a company before. What a scam.
5 years ago
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