Poor communication & very slow with processing, shipping & refunds. I ordered 3 items on the 29th of November & on December 6, they said all of the items didnt ship & I would get a separate email stating which items. Still waiting for that refund. On the 11th I took a chance & tried to purchase 1 of the items I previously tried to order, only to find out today it was cancelled because it's out of stock. It takes awhile to get a response whether from email or phone & you get a generic response like holiday times & well, sometimes refunds take longer. I understand it's the holidays, but that's no excuse for poor communication & inefficient practices. Everyone else that I've ordered from is also dealing with the same business of the holidays, but I have never had any of the issues I've experienced with this company. Frankly, there's no excuse & the systems in place need improvement. They always offer a coupon after a mishap, but who wants to deal with a company that fails to communicate, doesn't ship on time, always out of stock & is slow with processing & refunds. There are far more online companies to choose from that do not produce this much of a hassle & are way better at communucating, so never again...