This company is nothing but a fraud. I placed one order that I had to return. I received an E-Gift Card about 1 month later. The mailing system they use is snail mail and takes forever to get back to them and when it does you wait even longer for your refund. Today I decided to place an order with my E-Gift Card. They do not make it easy and I think they do that on purpose. My E-Gift Card did not get taken off my order and my credit card was charged the full amount. I emailed and called them only to be told once an order is placed you cannot alter the payment or cancel it. This is complete BULL. I have NEVER heard of such POOR customer service. The response I got was if I didn't want the order I could return it for another credit. I already have a damn credit that they didn't take off. Why would I possibly want another one that I KNOW they wouldn't take off. I called my credit card company to issue it as fraud because technically it is. It was fraudulent to be charged 34.98 when it should have only been 6.99. You can't tell me they cannot fix that. Any other store will do price adjustments. They need to be stopped!!!