I’ve been a fashion nova customer for over a decade. I’ve never once had issues with sizing as I follow the sizing chart. I just received my order a week ago and one of my items did not fit around my chest. I kindly asked for it to be refunded with a store credit and they refused because the item ended in a price that excludes exchanges or refunds, which I wasn’t aware of. This item is not a body suit nor bathing suit. I’ve never experienced any item that is not one of those listed where you can’t exchange it. Had I know this, I would not have purchased this item. Because I frequently make orders through fashion nova, you’d think that they’d show sympathy for a loyal customer. Nope!! They copy and paste their responses to emails and pay no attention to any detail of my concern. This frustrates me because I work in the customer service industry and I am always doing everything I could to make my customers happy. I would not want to risk a bad review for a simple fix which a multi million dollar company could afford to take a small $20 hit on. It really disappointed me that they could not hear me out, so I asked to speak to a manager. The manager literally copied and pasted the EXACT SAME response that the previous representative wrote!! Unbelievable! I have never experienced anything like this. It’s clear to me that they don’t take the time to read any concerns that a customer may have. They do not care. To them, it’s quantity over quality. I highly recommend that anyone reading this takes this into account if they ever order anything from this website. Oh, of course they still haven’t been able to satisfy me at all. A customer for over a decade has now been lost. Very disappointing.