I recently ordered from Fashion Nova, and once I received my package it was missing 4 of my items. There was also a pair of Old Navy biker shorts inside that I am extremely confused about. When I emailed them about my missing items they asked for the packing slip, but there was never one placed inside my package. The second time they emailed me they told my that I had to reach out to UPS myself, which I did. UPS said all of my packages had been delivered which means this is a mistake on Fashion Novas end. I have emailed them multiple times and I just keep getting the same response over and over which is that I need the packing slip, which I have made clear over and over that it was not sent to me. Not only are their customer service reps extremely unhelpful it takes days to get a response. This will be the absolute last time I shop at Fashion Nova. They are stealing my money!
5 years ago
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