1. CUSTOMER SERVICE SUCKS - NO HELP IN RESOLVING THE ISSUE! BELOW IS FINDINGS WITH THE COMPANY - ALWAYS RESEARCH - SAD REVIEW!! (FTC) FEDERAL TRADE COMMISSION FTC: Fashion Nova failed to deliver the goods April 21, 2020 April 21, 2020 by Colleen Tressler Consumer Education Specialist, FTC In normal times, there’s nothing like finding the perfect outfit for a special event. But if you’re like some Fashion Nova customers, excitement turned to disappointment when your merchandise shipped late with no option to cancel, or you got a store credit instead of the items you ordered. By law, sellers have to notify customers about shipping delays and offer them the right to cancel with a full refund. Sellers also must give refunds when they don’t ship merchandise – not just a gift card or store credit. In a $9.3 million settlement announced today, the FTC alleges Fashion Nova failed to properly notify customers and give them the chance to cancel their orders when the company failed to ship merchandise in a timely manner. The FTC says the company also illegally used gift cards to compensate consumers for unshipped merchandise instead of issuing refunds. The $9.3 million will be used to compensate people who were harmed by getting gift cards from Fashion Nova instead of their money back.