I order regularly and usually there are no issues, but even if there are, they are quite good at resolving them and compensating the customer. Once I ordered something and then had to cancel it, there must have been a system error because the refund was issued, but I still received the order! I phone up to make them aware and they just said to keep it as it was their fault and it could be my early Christmas present. That was very nice, most companies would make you return it, which really isn't all that bad, but when it is not your fault as a customer it is nice for the hassle to be removed from you having to sort the problem out.