I have found FibreGlass Direct to normally send ordered materials within a good time, meaning that I can plan my work better. On the one occasion that I received an incorrect tin of Topcoat, FibreGlass shipped out the correct tin after I made it known of the problem, for which I was pleased as it enabled me to compete the work without too much delay. On the negative side, the web-site pages have changed in the last year, perhaps to make it more suitable for smart phone access, but it renders the site a lot less friendly and harder to use for those of us using standard computer internet browser software. Your range of products has increased over the years, which makes me more likely to visit your site for something. However, there are some ancilliary products you might consider offering, namely large tins of the GRP Bridging Compound and the GRP Repair Paste - they appear on some tins to be the same but behave in different ways, so are useful to solve different problems.