“I’ve had the worst experience with you as I’ve ordered an extension pole for decorating and I STILL haven’t received it yet. I ordered this in June and it’s now July. I would like to know where my order is please as I haven’t been told where my parcel is. If you can’t be able to send me my order, I would like a refund please but I would prefer my parcel please.”
“I have found FibreGlass Direct to normally send ordered materials within a good time, meaning that I can plan my work better. On the one occasion that I received an incorrect tin of Topcoat, FibreGlass shipped out the correct tin after I made it known of the problem, for which I was pleased as it enabled me to compete the work without too much delay.
On the negative side, the web-site pages have changed in the last year, perhaps to make it more suitable for smart phone access, but it renders the site a lot less friendly and harder to use for those of us using standard computer internet browser software.
Your range of products has increased over the years, which makes me more likely to visit your site for something. However, there are some ancilliary products you might consider offering, namely large tins of the GRP Bridging Compound and the GRP Repair Paste - they appear on some tins to be the same but behave in different ways, so are useful to solve different problems.”
“Over 2 weeks ago my order was out for delivery and not delivered. After numerous emails with very little response from your end Sean messaged me last Friday saying rubbish delivery company had broken my trims. He promised to despatch on Monday using next day delivery. Was despatched on Wednesday, Thursday morning delivery notification for afternoon. Took after Afternoon off ( massive waste of time) no delivery again. Probably going to take legal advise with possible claim for lost earning over last few weeks Waiting at home for promised but failed deliveries”
“Very pleased with with the service I received.The web site is easy to navigate and very informative, with there being plenty of materials available for all types of glass fibre and resin work.From ordering to delivery was achieved within a week, which in these challenging times is excellent.Goods were well packaged and delivered with care.In all ,very pleased.”