I've been a long term Fitbit consumer, about 6 or 7 years. I've been through several models of tracker all of which have degraded quite quickly. I've stuck with them because the information they provide is useful and historically they replace the trackers with a reasonable discount. When my latest Charge 3 became too dim to read I contacted them but the limitations and size of discount are no longer economic. I'd really just like a Tracker that lasts longer than 12 months. It's no fun to repeatedly end up in negotiations with Support. So bye bye Fitbit, I'm off to try a Garmin.