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Fitbit Reviews

2.9 Rating 30 Reviews
50 %
of reviewers recommend Fitbit
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2.9
Based on 30 reviews
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Anonymous
Anonymous  // 01/01/2019
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Claudia Sullivan
Verified Reviewer
“⸻Subject: Urgent: Fitbit App Update Issues and Lack of SupportDear [Google/Fitbit] Support Team,I hope this message finds you well. My name is [claudia Sullivan, I have a charger5 and 3 days ago fue ted circle X, and I am reaching out to express my disappointment and concern following the recent acquisition of Fitbit by Google, specifically regarding the latest update to the Fitbit app and the subsequent lack of effective customer support.I have been a loyal Fitbit user for since 2009, relying on my device for daily health tracking and insights. However, since the app was updated this week, I have encountered significant issues that have rendered my Fitbit unusable. Despite following all recommended troubleshooting steps and seeking assistance through your support channels, the issue remains unresolved. The guidance provided did not address the problem, and my attempts to seek further help seemed to have been disregarded.This experience has been not only frustrating but also disappointing, considering the reputation of both Google and Fitbit for innovation and customer service. The lack of accountability and effective support in resolving these technical issues is concerning, especially given the importance of these devices in users' health and daily lives.I am writing to request immediate attention to the following matters:A comprehensive solution to the app update issues that have affected my Fitbit's functionality.An explanation of the steps being taken to improve the customer support experience for Fitbit users, ensuring timely and effective resolutions to such problems.Information on any compensation or remedial actions being considered for users who have been significantly inconvenienced or whose devices have been rendered inoperative due to these issues.I still believe in the value and potential of Fitbit under Google's stewardship and hope that you will take immediate steps to address these concerns. Thank you for your attention to this matter. I look forward to your prompt response and a resolution to these issues.”
Helpful Report
Posted 3 weeks ago
Will
Unverified Reviewer
“My Fitbit is not even 2 years old. I have taken good care of it. It will not charge anymore. I called customer service. Her fix was to ensure it is clean. As stated it took care of it. They will do nothing out of warranty. I feel with the price of it it should last a lot longer. Not impressed. Don't waste your money.”
Helpful Report
Posted 2 months ago
Paul Smith
Verified Reviewer
“Charge 5 device was bricked after a firmware update. This appears to be an extremely common problem, so buyer beware! Fitbit initially tried to fob me off with 30% off another Fitbit device but I persevered and they agreed to replace it… but nothing received after 2 months. Contacted support again and was told my case was being dealt with by a “special department” and they could give me no further info as to when or if I would receive a replacement. I think the whole conversation was AI to be honest. In summary: - don’t give this company your money. They don’t deserve it. - their customer “service” is designed to frustrate. They twist and turn like a snake. - don’t forget that Fitbit is owned by Google: they bought it for your data. - your expensive device may break; good luck getting a replacement. - sending out an update that caused large numbers of devices to malfunction, and then offering a discount on a replacement is pretty corrupt. - avoid, avoid, avoid. No stars.”
Helpful Report
Posted 6 months ago
Carl R
Unverified Reviewer
“I've been a long term Fitbit consumer, about 6 or 7 years. I've been through several models of tracker all of which have degraded quite quickly. I've stuck with them because the information they provide is useful and historically they replace the trackers with a reasonable discount. When my latest Charge 3 became too dim to read I contacted them but the limitations and size of discount are no longer economic. I'd really just like a Tracker that lasts longer than 12 months. It's no fun to repeatedly end up in negotiations with Support. So bye bye Fitbit, I'm off to try a Garmin.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Fitbit Flex unit wanted to have a software Update....couldn't get past this in set-up. So, elect an Update and item is screwed. Over an hour "chatting" to Fitbit on line help. I carry out all they advised and no difference. They give up. Later get e mail basically advising that my unit is outside of warranty and can't help but here's an e mail address to buy another from! From day 1 this item is a heap of rubbish. This problem of updates and freezing is the normal across all Fitbit products. I believe that after a couple of years they put out a software update that screws your Fitbit...I may be wrong but advising me to buy another rather than fixing mine STINKS. DONT BUY.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Wife bought me a Surge one Christmas. Watch became an expensive piece of landfill once the battery started losing its charge. Fitbit do not offer a replacement battery scheme. Their Android app also pushes unwanted adverts to customers, despite disabling all notifications. Will look elsewhere for my next purchase.”
Helpful Report
Posted 3 years ago
NikBul
Unverified Reviewer
“Fitbit charge 3 Rip off company. Buying something because of the things you've on the watch and then you have to pay monthly payment to use it??? 'Comon it's a joke!!! Never ever will buy anything from this company!!! Robbery”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Fitbit’s customer support has been the most radically frustrating, useless, and disappointing customer experience I’ve had with any product company. I rarely complain about anything and I could have very easily been a happy customer had FitBit done anything constructive to address this broken product issue. After the watch broke itself during the warranty period, Fitbit support did everything in their power to waste my time while not fixing something easily in their power to fix. Months of back and forth, them asking for photographic evidence of that their broken watch is broken with strangely specific onerous requirements, claims that they sent replacements that later deemed “lost in mail” when I had to notify them that nothing was delivered, and multiple occasions them claiming the warranty period is over when they had stretched the process out. Months later, I finally received a replacement. It broke again about 4 weeks later in exactly the same way. Contact them and asking for a refund (preferably) or at least a replacement was met with their usual frustratingly useless and time wasting routine. My FitBit watch is now in the trash, where it belongs. Way too much stress for a shoddy little watch.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I purchased a fitbit charge 3 today. I purchased from Currys my issue is that no where in Currys or on Fit Bit information does it say it is not compatible with some phones. Whilst I can appreciate that maybe I should have checked but being of an older generation (explained in Currys) I had not thought it would be necessary. I cannot return the Fitbit to Currys as I opened the box in order to find out how to use it.I telephoned Fitbit whose answer was we are working on it, it won't work properly with your phone Samsung A3. Just wanted to warn others who may be considering purchase of a Fitbit check phone compatibility. Have told Fitbit they should include such information in their product detail. I have learnt an exspensive lesson today but also I will not spend any money in future with Currys and certainly won't be recommending Fitbit”
Helpful Report
Posted 5 years ago
Gary C
Verified Reviewer
“I paid £129 for a charge 3. I think it is poorly designed and doesn't therefore work very well. My wife bought a Chinese version (it looks like it comes from the same factory) and paid £29 for hers. It works fine. Fitbit's customer service is appalling. I will know better than to buy a fitbit product next time. Total rip off!!”
Helpful Report
Posted 5 years ago
Elaine Curran
Unverified Reviewer
“I ordered a leather strap to go with my versa. I am pleased with the product,albeit Fitbit price was a lot steeper than their competitors.”
Helpful Report
Posted 5 years ago
TSchramek
Unverified Reviewer
“I have been using fitbit products for years and today my Aria scale broke. The sensor is broken! After taking it apart and seeing that they use cheap plastic in a scale that costs over $150 is absurd! Not to mention to replacement parts! Poor customer service”
Helpful Report
Posted 5 years ago
Kayla
Unverified Reviewer
“I’ve been a loyal customer for 5 years and my blaze won’t charge after a year and a half .. got told today by 3 people they won’t replace it.. what kind of service is that?!?”
Helpful Report
Posted 5 years ago
KC
Verified Reviewer
“Terrible company. Placed an order for a replacement strap - many days later as it hadn't arrived and I chased them - they told me they could not deliver for another 3 weeks. Had to speak via email, telephone, Twitter and livechat to get any response. They kept saying they would refer to their 'higher team' - which only ever replied in the middle of the night - usually between midnight and 3am. Eventually they confirmed they would cancel the order and I got replacement same day from Argos. They made clear order was cancelled and no money would be taken from my account. They wouldn't offer any recompense despite hours of chasing them for info and resolution. They gave me a FitBit Coach app I didn't want and have never used - they had to supply me with 3 separate codes for this as none of them worked, causing more stress. Two months later I get a jokey email from company saying the product has been despatched to me and the money for it taken from my account! Cue hours more wrangling via phone, Twitter, LiveChat and email. They refused to reimburse money taken from my account without permission/illegally and said I would need to return product when it arrived - they would then need 10 days from receipt of product back to reimburse me. They could either send a new mailing sticker - or I could return at my own cost to the Netherlands! (I live in the UK!) I had to repeatedly chase and complain till they agreed to cancel delivery from their courier and give me back my money - though this will take another 10 days. Never ever use this company direct. They are terrible and have woeful customer service. Never offered resolution or any compensation - constantly making me feel like it was my fault.”
Helpful Report
Posted 5 years ago
Brandon76415167
Unverified Reviewer
“Thank y’all so much! Apparently my Versa was faulty and a new one is on its way to me already. Fitbit Customer Service is the best I’ve ever worked with. Eager to help, very responsive and professional. Top notch!”
Helpful Report
Posted 5 years ago
Johannes
Unverified Reviewer
“Had some trouble with my device, however the team at Fitbit assisted quite swiftly and the device will be replaced soon. The staff is friendly and understanding.”
Helpful Report
Posted 5 years ago
Ewa
Verified Reviewer
“I had one Charge 2 device, and 3x Charge HR. There were all very bad quality and had them replaced after less than 1 year until Fitbit stopped, saying the warranty is for the original purchase not replacement! So i I have Charge HR for 8 months now and it's disintegrating! I was always recommending it to people saying that even though it's bad quality the support naver make any problems replacing it. But now, I think it's not worth the money”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I love my fitbit and how i can interact with it on my iphone :)”
Helpful Report
Posted 6 years ago
Janine Green
Unverified Reviewer
“Ref: 100021251 the service we received was lovely and the Rolex we purchased as my husband's 50th present was the best value we could find. the ladies in the store are lovely and really knowledgeable. would recommend them to anyone.”
Helpful Report
Posted 6 years ago
Danielle Wisbey
Unverified Reviewer
“Quick delivery and plenty of tracking information - however they do use an excessive amount of packaging for one replacement band, very wasteful.”
Helpful Report
Posted 6 years ago
Fitbit is rated 2.9 based on 30 reviews
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