Fitbit Reviews

Name: Fitbit
Rating: 1.90

1.9 Rating 69 Reviews

23 %

of reviewers recommend Fitbit

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1.9

Based on 69 reviews

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Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The watch itself is about as accurate as a sundial at night. The changes in the algorithms by Google have been a nightmare. It doesnt know when I go to sleep, nor when I'm awake. I am in excellent physical condition and have a low resting heartrate. That baffles the poor stupid watch. Do not invest i this product!”

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Posted 2 days ago

“Since switching to Google health my Charge HR 6 regularly - daily or every second day, crashes and needs to be connected to a charger. The battery is generally never lower than 20 %, sometimes as high as 60% so you can't rely on it for exercise or for paying. When it does work the sessions are not accurate and the sleep tracking is terrible too. They have ruined Fitbit”

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Posted 2 weeks ago

“Public do NOT buy anything related to Fitbid. It has been a disaster since Google somehow took over and the original Fitbid app disappeared. Now my older Fitbid device will not sync to my Iphone anymore and I was told "that is too bad you need to buy a newer model." I had another family member but a Fitbid which stopped working all together and they would not replace it because it was out of warranty. Just a lot of headaches and money wasted with no good customer service do NOT buy any Fitbid related products.”

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Posted 3 weeks ago

“My data goes back to February 2017 but I have had it longer. I am vey disappointed since Google has taken over. There are a lot of this that I can no longer do with the app. No my aria 2 isn’t working and I have to give you my credit card number. I have order a new scale (from a different company) and when this watch stops I will replace that with a competitors”

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Posted 1 month ago

“I've been a Fitbit customer for years, and I loved it. But since Google took over, I've had nothing but trouble with this thing. It stops working out of the blue, and I lose all of my prior data. It's hard to find a way to reboot it, and you never know when it'll default again. I woke up one morning and couldn't get my Fitbit to work, went over a month without service, and when I figured out how to reboot it, it only lasted three days before going out again. I'm so frustrated. I'm ordering another brand today and will never recommend this product to anyone. Google has ruined the reputation of a once wonderful product.”

Helpful Report

Posted 1 month ago

“The latest update as not corrected the issues. The google health app has not only consistent undercounted my steps, but can't tell the difference between walking and biking! Before this, Fitbit was consistent, reliable and so much easier to use. I would not recommend anyone purchase (or use Fitbit) until the bugs are worked out of the App.”

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Posted 1 month ago

“I have owned two fitbits whenever on another texting wants to work when it wants to work and ecg does not work.”

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Posted 1 month ago

“This app is almost unusable. It has so many options I can not find what I am looking for. It has a lot of useless information. It includes when you recorded the water you drank. I tend to record the info at the end of the day. Who cares about a time stamp for when you record things? It is not intuitive at all. Where did tracking water get buried? I found it once but now I can't find it. Why can't I customize this app? If I could customize it I could at least move the few things I care about, tracking water, steps, active minutes, and sleep, to the front of the app. Then I could ignore everything else. I may delete this app and use pen and paper. It would be easier.”

Helpful Report

Posted 1 month ago

“Trying to set up new Fitbit Versa 4 Fitness for Daughters birthday uploaded receipt from 6/25/26 first prior to phone conversation on 8/25/26 Jenn said that is known glitches and issues trying to pair app on phone with watch but could not give any info when will be corrected so since new watch wanted replacement on warranty I purchased on Amazon BUT sold by printed AMAZON.COM which I understand is Authorized seller and did google search on that to confirm but she said was not and would not transfer me to Supervisor I asked twice. Gave one star because they called from my written request to talk with a minute”

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Posted 2 months ago

“All day it subtracts my steps and then I have to redo these steps. I am tired of this thing miscalculating my steps. I think it’s time to go with an Apple Watch. Fitbit really is a let down when you are all hyped about exercising and then it stops working or freezes all day. I would not recommend buying a dumb Fitbit 😡”

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Posted 2 months ago

“My husband is having problems with his Sense 2 Fitbit so I called and I have to waste my time to send the old one back. I will never buy another Fitbit from you again! RMA56229984 is the case number. It’s under Chris Hollis Then you are going to send me a refurbished Fitbit to replace it! I’m done!! Ruth Hollis I have spent a lot of money with you!!!”

Helpful Report

Posted 2 months ago

“I liked my Fitbit Inspire 3 until unexpectedly and quickly quit responding and ended with a black screen. It is under warranty so I’m getting a new one sent. I have called Fitbit and been lied to about when it was sent Why do I have to go without my FITBIT when it’s a DEFECTIVE GOOGLE PRODUCT? As well as speaking to 2 different operators that told me it was sent when it was a lie. I have the number I called and YOUR tracking number to prove it. Do better Google. I should of had that Fitbit in 2 days It’s gross the way you treat people that actually buy your product DONT BUY FITBIT TERRIBLE CUSTOMER SERVICE Spend the money on another brand!!! Fix it”

Helpful Report

Posted 2 months ago

“I was forced to select one Starr I would’ve selected zero. I’m so sick and tired of having to upload updates and change my password and sign in with this and do that. I just want my watch to show my statistics and track my exercise like it’s supposed to. I hate Fitbit and will never buy another one ever again and this all happened when I was forced to delete my Fitbit account and use Google health, stupidity, stupidity, stupidity. I hate it.”

Helpful Report

Posted 2 months ago

“I would give it zero stars if I could. I had a Fitbit Charge 5 that failed, I contacted the Google store and they did give me a 50% off voucher. I used it to order a Sense 2, which I received and it was defective right out of the box. I contacted customer service, was told they would ship out a new one and send me a RMA to return the bad one. I then get an email stating I need to return the defective one first, they need to evaluate it (which they had already done while it was connected to the App) and then they would ship a new one. I was not happy for the delay and the customer service was a a joke in all of this to this point so I returned it. Then I get an email stating they had shipped the replacement, but it was a REFURBISHED device. I called customer service and explained it is illegal to pull a bait and switch as I had ordered a new one and they were sending me back a used one. They made me sit on the phone with them for 30m only to tell me they would ship a new one out but I had to drive over to a FedEx dropoff location and ship the used one back first. What kind of company does this to a customer. So I obviously argued this fact and explained they had made two mistakes not me, shipped me a defective one initially and then tried to get away with replacing it with a used device. They hung up on me. So I emailed and explained the situation to a "supervisor" who had emailed me earlier and did not help. She offered me a $25 store credit, what am I going to do with that. So I gave them two options, contact FedEx and have them pick up at my home. Or provide a $25 credit back to my original payment method and I would take it over to the FedEx dropoff location. I am awaiting a response. At this point they should send my new one and have me toss the used one as it is probably damaged since they threw it in a non-padded envelope with no accessories and no box. What the heck.”

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Posted 2 months ago

“T the old app was much better, i hate the new one”

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Posted 2 months ago

“Fitbit no longer works with weight watchers as it is no longer avaliable! There are thousands & thousands of people using the fitbit and have upgraded as time goes on. I feel that fitbit should replace the watch for one that will work with the weight watchers app. We want to get healthy not rejected. I've seen a lot of comments that are no good towards any fitbit products. So sad, no warning or replacement at no charge. DO NOT BUY FITBIt AS THEY DO CARE ABOUT THE CONSUMERS!”

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Posted 3 months ago

“Frustrating App The new Fitbit Air Tracker itself is comfortable but doesn’t works well and, the Fitbit app is unreliable. My workouts are logged inconsistently—some are recorded correctly, while others aren’t recorded at all. That makes it difficult to track my progress and defeats one of the main reasons for using a fitness tracker. I also paid for Fitbit Premium, and based on my experience, it simply isn’t worth the money. If the app can’t consistently record workouts, the premium features don’t add much value. Fitbit needs to fix these issues. Until then, I can’t recommend paying for Fitbit Premium.”

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Posted 3 months ago

“My versa 4 was just out of warranty when the fit bit app changed to Google health. After this my watch constantly lost charge rapidly and shut down daily. After emailing fit bit support I was offered a 35% discount from them. I said i would accept though reiterated that I wasn't happy with this as the watch was fine before the app switch. They then unexpectedly escalated my complaint and I received my replacement watch yesterday. Hats off to them. It was more than I expected. Good customer service. They kept me updated daily.”

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Posted 3 months ago

“i bought fitbit charge 6 in $127 , they were claiming to get ECG check through this watch. and to be honest i just bought because of this and live SPO2 check reason . unfortunately ECG function is not working on it and after compaining about this, fitbit say our technisian still working on this problem to fix, when it will be dont know. how come you are selling a product which is defected product and specially that function is not working which is more important for product. SPO2 does not work while you are awake (do we not take oxygen while we are awake). it does only work in night time. finally after few argument i make them to refund for which still i am waiting to get back in my account and once i made refund request , prduct price came down to $99 still at this price ECG function not working”

Helpful Report

Posted 3 months ago

“I have used fitbit products for over 10 years. Now that they have integrated with google it is junk. Does not pick up exercise the same way, my miles are always off now, it won't pick up on a swim either in a pool or open water. I wish they would go back. My next devise will not be a fitbit if they don't fix their software.”

Helpful Report

Posted 3 months ago

Fitbit is rated 1.9 based on 69 reviews