Fitbit’s customer support has been the most radically frustrating, useless, and disappointing customer experience I’ve had with any product company. I rarely complain about anything and I could have very easily been a happy customer had FitBit done anything constructive to address this broken product issue. After the watch broke itself during the warranty period, Fitbit support did everything in their power to waste my time while not fixing something easily in their power to fix. Months of back and forth, them asking for photographic evidence of that their broken watch is broken with strangely specific onerous requirements, claims that they sent replacements that later deemed “lost in mail” when I had to notify them that nothing was delivered, and multiple occasions them claiming the warranty period is over when they had stretched the process out. Months later, I finally received a replacement. It broke again about 4 weeks later in exactly the same way. Contact them and asking for a refund (preferably) or at least a replacement was met with their usual frustratingly useless and time wasting routine. My FitBit watch is now in the trash, where it belongs. Way too much stress for a shoddy little watch.