Fitbit Reviews

Name: Fitbit
Rating: 2.87

2.9 Rating 30 Reviews

50 %

of reviewers recommend Fitbit

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2.9

Based on 30 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charge 5 device was bricked after a firmware update. This appears to be an extremely common problem, so buyer beware! Fitbit initially tried to fob me off with 30% off another Fitbit device but I persevered and they agreed to replace it… but nothing received after 2 months. Contacted support again and was told my case was being dealt with by a “special department” and they could give me no further info as to when or if I would receive a replacement. I think the whole conversation was AI to be honest. In summary: - don’t give this company your money. They don’t deserve it. - their customer “service” is designed to frustrate. They twist and turn like a snake. - don’t forget that Fitbit is owned by Google: they bought it for your data. - your expensive device may break; good luck getting a replacement. - sending out an update that caused large numbers of devices to malfunction, and then offering a discount on a replacement is pretty corrupt. - avoid, avoid, avoid. No stars.”

Helpful Report

Posted 6 months ago

Fitbit is rated 2.9 based on 30 reviews