Fitbit Reviews

Name: Fitbit
Rating: 2.03

2.0 Rating 60 Reviews

27 %

of reviewers recommend Fitbit

Company Reviews

Questions

Metrics

2.0

Based on 60 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Write Your review

Tell us how Fitbit made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All day it subtracts my steps and then I have to redo these steps. I am tired of this thing miscalculating my steps. I think it’s time to go with an Apple Watch. Fitbit really is a let down when you are all hyped about exercising and then it stops working or freezes all day. I would not recommend buying a dumb Fitbit 😡”

Helpful Report

Posted 3 days ago

“My husband is having problems with his Sense 2 Fitbit so I called and I have to waste my time to send the old one back. I will never buy another Fitbit from you again! RMA56229984 is the case number. It’s under Chris Hollis Then you are going to send me a refurbished Fitbit to replace it! I’m done!! Ruth Hollis I have spent a lot of money with you!!!”

Helpful Report

Posted 6 days ago

“I liked my Fitbit Inspire 3 until unexpectedly and quickly quit responding and ended with a black screen. It is under warranty so I’m getting a new one sent. I have called Fitbit and been lied to about when it was sent Why do I have to go without my FITBIT when it’s a DEFECTIVE GOOGLE PRODUCT? As well as speaking to 2 different operators that told me it was sent when it was a lie. I have the number I called and YOUR tracking number to prove it. Do better Google. I should of had that Fitbit in 2 days It’s gross the way you treat people that actually buy your product DONT BUY FITBIT TERRIBLE CUSTOMER SERVICE Spend the money on another brand!!! Fix it”

Helpful Report

Posted 2 weeks ago

“I was forced to select one Starr I would’ve selected zero. I’m so sick and tired of having to upload updates and change my password and sign in with this and do that. I just want my watch to show my statistics and track my exercise like it’s supposed to. I hate Fitbit and will never buy another one ever again and this all happened when I was forced to delete my Fitbit account and use Google health, stupidity, stupidity, stupidity. I hate it.”

Helpful Report

Posted 2 weeks ago

“I would give it zero stars if I could. I had a Fitbit Charge 5 that failed, I contacted the Google store and they did give me a 50% off voucher. I used it to order a Sense 2, which I received and it was defective right out of the box. I contacted customer service, was told they would ship out a new one and send me a RMA to return the bad one. I then get an email stating I need to return the defective one first, they need to evaluate it (which they had already done while it was connected to the App) and then they would ship a new one. I was not happy for the delay and the customer service was a a joke in all of this to this point so I returned it. Then I get an email stating they had shipped the replacement, but it was a REFURBISHED device. I called customer service and explained it is illegal to pull a bait and switch as I had ordered a new one and they were sending me back a used one. They made me sit on the phone with them for 30m only to tell me they would ship a new one out but I had to drive over to a FedEx dropoff location and ship the used one back first. What kind of company does this to a customer. So I obviously argued this fact and explained they had made two mistakes not me, shipped me a defective one initially and then tried to get away with replacing it with a used device. They hung up on me. So I emailed and explained the situation to a "supervisor" who had emailed me earlier and did not help. She offered me a $25 store credit, what am I going to do with that. So I gave them two options, contact FedEx and have them pick up at my home. Or provide a $25 credit back to my original payment method and I would take it over to the FedEx dropoff location. I am awaiting a response. At this point they should send my new one and have me toss the used one as it is probably damaged since they threw it in a non-padded envelope with no accessories and no box. What the heck.”

Helpful Report

Posted 2 weeks ago

“T the old app was much better, i hate the new one”

Helpful Report

Posted 3 weeks ago

“i bought fitbit charge 6 in $127 , they were claiming to get ECG check through this watch. and to be honest i just bought because of this and live SPO2 check reason . unfortunately ECG function is not working on it and after compaining about this, fitbit say our technisian still working on this problem to fix, when it will be dont know. how come you are selling a product which is defected product and specially that function is not working which is more important for product. SPO2 does not work while you are awake (do we not take oxygen while we are awake). it does only work in night time. finally after few argument i make them to refund for which still i am waiting to get back in my account and once i made refund request , prduct price came down to $99 still at this price ECG function not working”

Helpful Report

Posted 1 month ago

“I have used fitbit products for over 10 years. Now that they have integrated with google it is junk. Does not pick up exercise the same way, my miles are always off now, it won't pick up on a swim either in a pool or open water. I wish they would go back. My next devise will not be a fitbit if they don't fix their software.”

Helpful Report

Posted 1 month ago

“This Fitbit versa four constantly takes my steps away from me then I have to redo the steps to get my steps in. This thing is a piece of junk and I’m gonna move on to something else. Fitbit absolutely sucks.”

Helpful Report

Posted 2 months ago

“Dont like the layout - feels cluttered The AI coach - really!!!! Im not a child and dont need this The old app was 100% better- had all the info and stats l needed Dont know what they are trying to accomplish with this update. I will be updating my device inna couple of Months and after 12 years, l will not be going with fitbit- you’ve lost me”

Helpful Report

Posted 2 months ago

“Versa 4. HR is not working properly during exercise. Wrote to their customer service a few times, but totally no reply whatsoever. Extremely disappointed as it has not served my purpose.”

Helpful Report

Posted 2 months ago

“I liked fitbit until it joined with Google. Now I am not happy.”

Helpful Report

Posted 2 months ago

“Fitbit Charge 6 is junk! I was given one as a gift, my old Sense 2 was starting to die. You are locked into it only controlling YouTube Music App on your b phone (Sense 2 controls Spotify). Who uses YouTube Music????? Biggest deal breaker is the ECG function, does not work, the online fixes, do not correct it, and you have to PAY for Tech Support (even after I already pay a monthly subscription for enhanced Fitbit function). Stay AWAY FROM THIS PRODUCT!!!!!!!!!!!!!”

Helpful Report

Posted 2 months ago

“The app doesn’t work. Tried to track my calories and it won’t add properly . It’s been like that for a long time and it’s still not fixed . Won’t buy the product again .”

Helpful Report

Posted 3 months ago

“Bought a FitBit Versa 4. Followed instructions to set up but could not get the watch to get past the “Connected” screen. A red “X” pops up every now and then. 1 star. Will never buy a fit bit again.”

Helpful Report

Posted 4 months ago

“Would give a zero if I could. Bought a fitbit versa 4 and was having problems with it very early on. Silly me should have just brought it back then. Freezing, disconnecting from phone and not able to reconnect unless I did a factory reset. Always had a red X on the screen when I turned it back on. Those were things that I just "put up with" because of the hassle of going through a return. Which in hindsight, i just should have returned the thing!! Fast forward to the 2 year mark and the battery was running low very fast, to the point that I would go to the gym with 100%, and it would turn off during my exercise. I reported this to fitbit and the steps they made me go through, did I try x, y and z. Then said they wouldnt do anything about it untill I had to most recent app update, so I had to wait another few weeks, to then say oh we cant do anything for you, your out of warranty. They knew I was out of warranty from the beginning, before they made me take all these steps and get the new app update. Basically sorry cant do anything for you. BYE.. terribl3 customer service, told them I wouldnt be a fitbit customer ever again and they didnt really give a damn. The watch is obviously faulty, and im hear if a lot of people having problems with them.”

Helpful Report

Posted 4 months ago

“When you update it crashes unusable customer services don't do anything.”

Helpful Report

Posted 5 months ago

“Brand new. Tried to adjust brightness but now blank screen. Worse app I ever saw. Fit for the bin”

Helpful Report

Posted 5 months ago

“Terrible, don’t but it”

Helpful Report

Posted 7 months ago

“I bought a Fitbit Versa 4 and it always freezes. It misses most of my steps during the day. A total waste of money 😡”

Helpful Report

Posted 7 months ago

Fitbit is rated 2.0 based on 60 reviews