Fitbit Reviews

Name: Fitbit
Rating: 2.36

2.4 Rating 42 Reviews

36 %

of reviewers recommend Fitbit

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2.4

Based on 42 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using fitbit products for years and today my Aria scale broke. The sensor is broken! After taking it apart and seeing that they use cheap plastic in a scale that costs over $150 is absurd! Not to mention to replacement parts! Poor customer service”

Helpful Report

Posted 7 years ago

“Terrible company. Placed an order for a replacement strap - many days later as it hadn't arrived and I chased them - they told me they could not deliver for another 3 weeks. Had to speak via email, telephone, Twitter and livechat to get any response. They kept saying they would refer to their 'higher team' - which only ever replied in the middle of the night - usually between midnight and 3am. Eventually they confirmed they would cancel the order and I got replacement same day from Argos. They made clear order was cancelled and no money would be taken from my account. They wouldn't offer any recompense despite hours of chasing them for info and resolution. They gave me a FitBit Coach app I didn't want and have never used - they had to supply me with 3 separate codes for this as none of them worked, causing more stress. Two months later I get a jokey email from company saying the product has been despatched to me and the money for it taken from my account! Cue hours more wrangling via phone, Twitter, LiveChat and email. They refused to reimburse money taken from my account without permission/illegally and said I would need to return product when it arrived - they would then need 10 days from receipt of product back to reimburse me. They could either send a new mailing sticker - or I could return at my own cost to the Netherlands! (I live in the UK!) I had to repeatedly chase and complain till they agreed to cancel delivery from their courier and give me back my money - though this will take another 10 days. Never ever use this company direct. They are terrible and have woeful customer service. Never offered resolution or any compensation - constantly making me feel like it was my fault.”

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Posted 7 years ago

“I had one Charge 2 device, and 3x Charge HR. There were all very bad quality and had them replaced after less than 1 year until Fitbit stopped, saying the warranty is for the original purchase not replacement! So i I have Charge HR for 8 months now and it's disintegrating! I was always recommending it to people saying that even though it's bad quality the support naver make any problems replacing it. But now, I think it's not worth the money”

Helpful Report

Posted 8 years ago

“I ordered two Fitbit devices worth a total of £200 for my wife and me on 31 January 2018. I was notified by Fitbit UK that they had been dispatched on 5 January by their courier DPD. I was informed by DPD that the package would be delivered on 8 January to my nominated collection point. The shop wrongly returned the package to DPD . I could not contact DPD by phone and used their app, where a Customer Service person assured me they would try to get the return redelivered. The package is showing as returned. Fitbit Customer Support did nothing and we have no idea when or if our Fitbits will arrive. The moral of the story is that there are other fitness trackers available and while we have been long-term Fitbit users the company displays absolutely no loyalty or service to its customers.”

Helpful Report

Posted 8 years ago

Fitbit is rated 2.4 based on 42 reviews