⸻Subject: Urgent: Fitbit App Update Issues and Lack of SupportDear [Google/Fitbit] Support Team,I hope this message finds you well. My name is [claudia Sullivan, I have a charger5 and 3 days ago fue ted circle X, and I am reaching out to express my disappointment and concern following the recent acquisition of Fitbit by Google, specifically regarding the latest update to the Fitbit app and the subsequent lack of effective customer support.I have been a loyal Fitbit user for since 2009, relying on my device for daily health tracking and insights. However, since the app was updated this week, I have encountered significant issues that have rendered my Fitbit unusable. Despite following all recommended troubleshooting steps and seeking assistance through your support channels, the issue remains unresolved. The guidance provided did not address the problem, and my attempts to seek further help seemed to have been disregarded.This experience has been not only frustrating but also disappointing, considering the reputation of both Google and Fitbit for innovation and customer service. The lack of accountability and effective support in resolving these technical issues is concerning, especially given the importance of these devices in users' health and daily lives.I am writing to request immediate attention to the following matters:A comprehensive solution to the app update issues that have affected my Fitbit's functionality.An explanation of the steps being taken to improve the customer support experience for Fitbit users, ensuring timely and effective resolutions to such problems.Information on any compensation or remedial actions being considered for users who have been significantly inconvenienced or whose devices have been rendered inoperative due to these issues.I still believe in the value and potential of Fitbit under Google's stewardship and hope that you will take immediate steps to address these concerns. Thank you for your attention to this matter. I look forward to your prompt response and a resolution to these issues.