Terrible company. Placed an order for a replacement strap - many days later as it hadn't arrived and I chased them - they told me they could not deliver for another 3 weeks. Had to speak via email, telephone, Twitter and livechat to get any response. They kept saying they would refer to their 'higher team' - which only ever replied in the middle of the night - usually between midnight and 3am. Eventually they confirmed they would cancel the order and I got replacement same day from Argos. They made clear order was cancelled and no money would be taken from my account. They wouldn't offer any recompense despite hours of chasing them for info and resolution. They gave me a FitBit Coach app I didn't want and have never used - they had to supply me with 3 separate codes for this as none of them worked, causing more stress. Two months later I get a jokey email from company saying the product has been despatched to me and the money for it taken from my account! Cue hours more wrangling via phone, Twitter, LiveChat and email. They refused to reimburse money taken from my account without permission/illegally and said I would need to return product when it arrived - they would then need 10 days from receipt of product back to reimburse me. They could either send a new mailing sticker - or I could return at my own cost to the Netherlands! (I live in the UK!) I had to repeatedly chase and complain till they agreed to cancel delivery from their courier and give me back my money - though this will take another 10 days. Never ever use this company direct. They are terrible and have woeful customer service. Never offered resolution or any compensation - constantly making me feel like it was my fault.