Shocking customer services. Purchased a pair of Fitflops, with 20% discount. In over 15 years of wearing fitflops, this is the first time a pair has not fitted. I basically wanted to “exchange” for the next size up, but because Fitflop do not do exchanges, you need to return and re-order, which is fine, but the discount is no longer valid, so a pair of shoes that I paid £96 for had to be re-purchase at £120. The quickest way to loose a customer! I could understand if I was changing style, buying different shoes or whatever, but I was just changing size!! Customer services were so rude and as per usual, a manager was “unavailable” to discuss this with me. Appalling and as a customer who has spent at least £1000k+ on Fitflop shoes/boots/clogs over the years - this is the end. I will not use a company that does not value its customers and does not even bother to reply to emails. Avoid this company if possible and purchase elsewhere if possible.
1 month ago
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FitFlop has a 2.65 average rating from 66 reviews

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Alice, Customer Support

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