FitFlop Reviews

Name: FitFlop
Rating: 1.90

1.9 Rating 134 Reviews

21 %

of reviewers recommend FitFlop

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1.9

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Fitflop LTD
SW6

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FitFlop 5 star review on 11th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible return policy and extremely unclear on the website. To now have a free return policy in 2024 is not acceptable - especially for an online shoe retailer where sizing is a challenge.”

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Posted 1 week ago

“Comfortable shoes , awful quality don’t last.”

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Posted 2 weeks ago

“I bought some ankle wellies in May. By October they had split at the seam. But Fitflop won't refund me as it's more than 28 days since I bought them!!!!!!! They gave me a voucher to the same value instead, but I don't want another pair of wellies that's going to fall apart in a few months - I care for our planet. I think this no-refund policy is dreadful and I will not buy from them again.”

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Posted 3 weeks ago

“I called the fitflop regarding my returned. I sent it back because it was too tight and I want my refund... very frustrating and disappointing because they got my returned already on 10/16/24 but the processing of my refund it was takes forever and until now they never refunded my money for my original payment. And then I called again and it said it will be refunded by Nov 4th and I did checked PayPal account and still never refunded me. What's going on!!!! So I called again for the 3rd time and now the customer representative said he will email the office so it will be process.. This company Fitflop was not very good and not very helpful when it comes to customer service and when it comes to returning your items (product).... You will be waiting for your refunded money... so hopefully I can get my money back... because their shoes is not that cheap it still pricey and I want my money back.”

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Posted 1 month ago

“I will never again buy FitFlop, ever. I have been a regular buyer of FitFlop and in the past if I needed to return, they would send me prepaid labels. And now the policy has changed and now I have to pay for the returns. I am very upset and want to make all aware to avoid this company. Prepaid returns are cost of doing business and this company has broken that trust with its loyal customers”

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Posted 2 months ago

“Quality going down....overpriced Ordered size3 and couldnt even get my foot in FLUMA Chunky ankle boot! bad design And for some reason the only size they dont do half sizes in?? Why? Also didnt deduct %offer off price when i paid”

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Posted 2 months ago

“Poor quality for expensive shoes. Had to email to say that had bought some shoes in sale in January but only worn 4 times as a summer sandal. Was told that they would not exchange, refund or pay for the fault repairing. Will never purchase from this company again.”

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Posted 2 months ago

“Very bad quality I brought sandal of 7000 rs Within month both sandals damaged Don't buy fitflop”

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Posted 2 months ago

“The most luxurious and high quality items and very genuine stuff, really I like it”

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Posted 3 months ago

“Warning ! Don’t buy from this website, I read reviews too late.. August 13th 2024 I bought 2 pairs of sandal and I only received one, I tried many times to reach out and they never gave me an answer, I gave up. I got scammed.”

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Posted 3 months ago

“Have used Fitflop for years and years and noticed the quality going downhill significantly these last couple of years. Had to email customer services with a picture of an obvious faulty ‘flip flop’ style that had broken in an unusual place after just a small amount of wear (explained that I have many of this style -and much older-with no problems) and so this is def faulty, can I have a replacement pair or similar please. Well, the response from Charles at customer services was shocking. You would not think that this company cares at all about quality or customers. After reading these reviews I can see my thoughts of quality going downhill are true and my opinion of CS has also been felt by many. Generic answers, no forwarding to the supervisor as requested and an abrupt excuse of they must have been worn a lot and so there’s nothing they can do about it. But, please fill in this survey of how I did! I couldn’t give 0 stars, so I had to give one star unfortunately! Same here it seems. I wish I had read recent reviews. I shall certainly not buy any more- luckily most footwear has the support arch now and so no need to pay over the top prices for poor quality designs with a company that doesn’t care about customer satisfaction.”

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Posted 3 months ago

“The material on the surface of the shoe is very poorly made as are the toe-posts -harsh , rough the material does not 'give'. Within 1 hour of wearing them they made my feet sore and bleed. I have read similar reviews that other customers have posted and I think you should withdraw this product as it gives the FitFlop Brand a bad name . I have contacted customer services and I explained that I have been purchasing FiFlops for years with no issues. I also explained that I had discarded the packaging into the recycling immediately the sandals arrived that's how confident I was . Unfortunately the refuge collectors arrived that day therefore I do not have the packaging to return the item. Nonetheless your advisor asked me to send photographs which he said he would be passing on to your Head Office. I am awaiting your response now .I would like a full refund plus a guarantee that the return expenses paid please”

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Posted 4 months ago

“Bad service - Fitflops Malaysia I recently bought a pair of shoes from Fitflops Malaysia online, and I was disappointed with their refund policy. Instead of refunding my purchase to my credit card, they issued store credit without my consent. I had to insist that they follow their stated refund terms, which do not mention store credit. Additionally, I had to pay for delivery postage both ways. There is no way to contact them by phone or text, and they do not respond to messages. I am disappointed with their service and will not purchase their products online again.”

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Posted 4 months ago

“Just shockingly rude Customer Service representative called Georgina.”

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Posted 5 months ago

“My shoes were automatically shipped to an address out of State. It was an address where I placed my last online order and FitFlop automatically placed the address in the shipping form. I noticed it as soon as I got my confirmation and tried to correct it. They would not let me and UPS wasn't allowed to make an adjustment unless Fitflop requested it. No one lives at the wrong shipping address in Texas. I live in Michigan. Every pair of shoes I had ever bought were nice, sturdy and comfortable, but I paid extra to have this pair sent overnight. Now, it seems as though I just threw away my money.”

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Posted 5 months ago

“I used to LOVE Fitflop shoes. They were so stylish and comfy. Now they just look like shoes for geriatrics. ☹️ Their styles are no longer flattering. Every year I would but a pair of sandals and be spoilt for choice. Now I don't see anything I like and they stopped making what I had before. Even the trainers are not as nice as they were. Bring back your previous designers, Fitflop!! And stop constantly changing styles. If it sells out keep making them. It means we like them!!”

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Posted 5 months ago

“This company started off good but they have deteriorated in their product tremendously…started off with the quarter size wobble thingy and those shoes were really good the moment they started making them in china with the Las Vegas chip size wobble board the are no good anymore my feet start hurting in 3 months flat….and once by mistake they sent the agent in the USA where I live their wholesale invoice… and I was shocked to see that the shoes I paid 120 bucks for was costing something like 3 or 4 us$….. I know a business is not a charity but this is called loot…. I stopped buying from them since…..now I wear only Munro and Memphisto….. the best in every which way… this is plastic rubbish… I am surprised how they are still in business….my nightmare with them stopped after I started wring on Facebook tagging them …for a discrepancy of 5 pairs…. Yuck !!! Shameful and yes the customer service sucks I think it’s run by one or Two people who by now are probably millionaires ..”

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Posted 5 months ago

“No stars for your company, shoes were hideous, clodhoppers!!! Still waiting for return refund 3 weeks after they received them :(((”

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Posted 6 months ago

“I bought two pairs of shoes and returned one pair. They said I would receive an email regarding the refund within 14 business days when they received it. It's been 15 days today, but I haven't received any refund-related email, nor have I seen any refund in my bank account. I emailed the customer service about it, but haven't got any response. How can they run a business like this? I won't buy shoes from here again.”

Helpful Report

Posted 6 months ago

“A pair of slip-on shoes came and I wore them in the house for a couple of weeks and it deformed. They will not refund without your original box because of some warehouse issue and they have absolutely no sense of customer service. The product is defective within 2 weeks and they can’t answer for it. They just have people answer the phone that can’t do anything and the email communications have generic answers. Last time I will order from their website. Money down the drain. What a waste! Buyer beware! Horrible company.”

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Posted 7 months ago

FitFlop is rated 1.9 based on 134 reviews