FitFlop Reviews

Name: FitFlop
Rating: 2.01

2.0 Rating 114 Reviews

24 %

of reviewers recommend FitFlop

Company Reviews

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Metrics

2.0

Based on 114 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Location:

Fitflop LTD
SW6

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Jeremy Niette

FitFlop 1 star review on 30th August 2022

Dalene Dumont

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was trying to order sandals ,got through all procedures and at the end when I authorised my card - the item is out of stock!? Why it was not mentiond on the site?? They never answered my mails! Then there is a lot of scam sites using there logo, people can get deceived easily,I wrote this- no answer! I like this brand and was buying in the shop before long but the experience with on- line ordering was bad!!!”

Helpful Report

Posted 9 months ago

“Terrible customer service. I ordered a pair of high tops and to my dismay immediately tried to cancel due to incorrect sizing. FitFlop WOULD NOT cancel my order, even though it was not in shipping mode. To add insult to that, FitFLOP charges you for the return and a "SERVICE" fee for restocking. A representative I spoke with told me that I would not be required to pay for shipping to return. Obviously, they were wrong. I will no longer be a fitFLOP customer after this.”

Helpful Report

Posted 1 year ago

“Great shoes rubbish customer service. I rang on 26th August as returned shoes had gone astray. Advised they would contact warehouse and get back - now 3rd Sept - nothing. Have rang and they the answerphone message on saying to ring during opening hours!! It is!!”

Helpful Report

Posted 2 years ago

“Customer service really sucks. There is no process in place to contact anyone. I placed an order and got 'your order is on it's way' two weeks ago and still no shoes and no help to track the order. They use Canpar in Canada which also has no customer support. This has been a very frustrating experience”

Helpful Report

Posted 2 years ago

“The soles are not tough enough to withstand tiny rocks etc causing grooves and tearing pieces of bottom off.”

Helpful Report

Posted 3 years ago

FitFlop is rated 2.0 based on 114 reviews