Terrible customer service. I ordered a pair of high tops and to my dismay immediately tried to cancel due to incorrect sizing. FitFlop WOULD NOT cancel my order, even though it was not in shipping mode. To add insult to that, FitFLOP charges you for the return and a "SERVICE" fee for restocking. A representative I spoke with told me that I would not be required to pay for shipping to return. Obviously, they were wrong. I will no longer be a fitFLOP customer after this.
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