The fit flop clog slippers did not hold my feet well, though I had been a longtime fan of earlier models in the past. I returned the merchandise promptly incurring the $20.00 shipping fee. I have been informed by customer service I must wait a full 14 work days for my refund. Apparently, the merchandise was received early last week but after eight days is “somewhere in a US (Ohio) massive warehouse.” Poor refund policy - not competitive to other companies. Will avoid shopping Fitflop online again due to this policy.
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