This was my fourth order. I usually order three or more shoes at a time to avoid delivery charges. Their product is great but their service SUCKS! Every order has taken more than two weeks. I emailed them on the 8th business day asking why the delay asked if I could reroute my order as I would be away by the time they arrived. I was told that I couldn’t cancel once the order had been placed even though it hadn’t been processed They were extremely busy and apologized for the delay. This time on the 10th BUSINESS day I was emailed that my order was cancelled!! I purchased them to take on my vacation in three days. I was told that due to a stock shortage that my order with a birthday discount was just cancelled!! I love the product but DO NOT TRUST THEM ANYMORE!!!