Bad service - Fitflops Malaysia I recently bought a pair of shoes from Fitflops Malaysia online, and I was disappointed with their refund policy. Instead of refunding my purchase to my credit card, they issued store credit without my consent. I had to insist that they follow their stated refund terms, which do not mention store credit. Additionally, I had to pay for delivery postage both ways. There is no way to contact them by phone or text, and they do not respond to messages. I am disappointed with their service and will not purchase their products online again.