I ordered a birthday gift for my son on the 1st Jan it is now the 17th still no order rec'd. I have emailed with no response three times. I have tried using the live chat which is useless. So today I have emailed to ask for the order to be cancelled I have lost count how many times. My account was debited on the 1st Jan! And of course no birthday gift for my son!!!! Absolute waste of time. Customer service rubbish - delivery didn't and not sure when this will be sorted!!! DO NOT TAKE CUSTOMERS MONEY IF YOU CAN'T SEND OUT THE ORDERS!!! DO NOT PLACE AN ORDER WITH FOOTLOCKER. I have ordered from other companies during the lockdown and things have arrived in good time ....so no excuses!!!