I ordered over three weeks ago in time for Christmas. It wasn’t delivered on the day it was meant to, no caRd was left to suggest it was else where I had to try and track it down myself. DHL didn’t know whether it was out for delivery or at the depot. I contacted customer service at foot locker who didn’t know either, nor could they issue me a new shipment I had to wait for them to respond. Eventually I received an email saying that it was delivered to a completely wrong address?! No apology, no explanation just a request to go to a random unconnected address that was no where near where I lived. I went there because I was desperate for my delivery in time for Christmas even though this already is not acceptable and surprise... they had not received a delivery. The manager of the shop that they suggested it was delivered to said no one delivered there and there’s definitely been no one from DHL visit with any parcel. So where was my delivery? I got back in touch with customer service at footlocker who said they needed to investigate again. THIS IS NOT GOOD ENOUGH, it is footlockers problem to investigate I shouldn’t be left without a delivery that I have paid for, why was a replacement not sent?! Or a refund issued. At this point it was now over a week after it was meant to be delivered?! They have ruined a child’s Christmas she had nothing to open from me this year I am absolutely disgusted that arrangements were not made to rectify this problem. Are you really telling me that a multimillion pound company can not even send a replacement or issue a refund when they’re at fault for not delivering my parcel on time? As the customer I do not care if they have to take this up with DHL that should be in their own time and expense NOT mine. It is now the 4th January and I have only just received confirmation that my refund has been issued, when I’ve asked for a refund over 5 times. I am disgusted with them as a company and will be taking this higher to ofcom, not acceptable. and can not believe no compensation has been offered for the stress and lack of service provided.