Hello Mr. Mark Reyes I'm a new customer with Fresh Patch. On my third delivery it was delayed over the weekend. On Sunday I contacted the company inquiring about my order. Honestly, I did not expect a reply until normal business hours Monday-Friday. To my surprise, you emailed me within 3 minutes!!! You immediately ordered a free replacement to ship within 2 days. Your prompt reply and customer care was outstanding!! Mark, I cannot thank you enough for your EXCELLENT CUSTOMER SERVIVE ***** Great company! Great product! Great service! Thank you Mark & Fresh Patch!