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Fresh Patch Reviews

4.4 Rating 273 Reviews

80 %

of reviewers recommend Fresh Patch

Company Reviews

Product Reviews

4.4

Based on 273 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-800-783-7109

Email:

service@freshpatch.com

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Fresh Patch 5 star review on 3rd May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While i am very pleased with your product I just received my latest shipment of the 24x24 large grass patch. It was too large by about an inch on all four sides so it did not fit my previously purchased plastic liner that I ordered last month. I had to cut it to fit myself which was a MESS. Sorry to say that was not satisfactory. Hopefully this doesn't happen again. I love your product but this shouldn't have happened.”

Posted 2 months ago

“First, I would like to acknowledge the outstanding customer that Fresh Patch has provided us; it’s been unmatched! The products I have received have surpassed my expectations as it always arrives FRESH, and the topper is my pets love it! Until my circumstances change, I will continue to patronize Fresh Patch.”

Posted 1 year ago

“I have been a customer for 2 years I had a problem for the first time it just did not look as good and did not mast very long, the customer service took this very seriously and shipped out another one which was perfect as before my cat is happy once again”

Posted 1 year ago

“I have two dogs, a Frenchie and a Frenchie Cocker Spaniel mix. We moved to a condo and my Frenchie had trouble going down the steps to our lawn. I thought I might have trouble trading a 5 and 4 year old dogs. Bought one extra large and decided I would like another, living in Iowa I order another one. We love it and I wished I had thought of it before. My Nellie and Gracie love it. In a colder snowy climate going up and down the steps was hard to do! I do over my grass if I know it is going to rain or snow.”

Posted 1 year ago

“We have a 6 month old King Charles Cavalier. We ordered fresh patch in hope to train her to wee on grass rather than pads. My patch was quick to ship and arrived . Unfortunately my patch has lasted 3 days. We are throwing it out today because unfortunately the ammonia smell is far too strong and we are looking for other options now . As $39 every 3 days is not viable in our household for a dog to wee on grass. I spend less on flushing the toilet for 6 months.”

Posted 1 year ago

“Better than expected! Not only was the quality great for the trays and grass (xtra large), the customer service and super quick shipment was really appreciated. I can see her enjoying this not only for play but for the occasional, "I can't wait for you to take care of business" times! Location: 4th floor terrace.”

Fresh Patch 5 star review on 3rd May 2022

Posted 1 year ago

“Never arrives in time. Always on a different day of a week. Once it arrived a week late the same day the one for the following week arrived. Need to get their shipping issues and customer service sorted.”

Posted 1 year ago

“I’ve had a subscription to FreshPatch for over 2 years now (since December 2019) when my dog was a puppy. We started with the MINI version and as she grew, we ended up settling on the STANDARD size. Our dog is a 12-13lb ShihTzu and standard works great. If we had more space I would certainly upgrade to LARGE or even XL so she would have more space but standard works perfect for us. We don’t have a yard or grass area as we live in a townhome complex with no yards or parks. Though my dog has no problem doing her business in the dirt areas, we would rather her not go on walks when it is dark. We have coyotes nearby and our last dog was attacked and killed by one so we are overprotective with our current pup. FreshPatch has been the answer to our restroom safety concerns! Every single late night, we tell our Rylee “go potty on your grass then we can go upstairs and get our treat and go night night!” She excitedly jumps on her grass and does her business safely. We sometimes keep it inside the house and also move it onto the balcony. We get ours delivered every 4 weeks since she typically only uses it late at night and goes on walks during the daylight hours. We love FreshPatch and are so happy we found it! We use to have one of those plastic grass patches and it smelled terribly and was a pain to clean often. With this grass, after the 4 weeks is up, we just throw it away and replace it with the new grass. FreshPatch gets Five stars from us!!”

Posted 2 years ago

“Best thing I have spent money on in years!! It took my 4 1/2 pound Biewer Terrier about 10 days before she would use her fresh patch on our apartment patio. Now she loves it and uses it regularly. Highly recommend.”

Posted 2 years ago

“Our fresh patch has been a life saver for potty training. We have ordered fresh patches for both of our dogs when they were puppies. We still use a fresh patch for our Pomeranian. It's great for the winter months when she won't potty in the snow! I've had one fresh patch that was delivered very wet and it had turned yellow during delivery. I called customer service and they sent me a new one right away!”

Posted 2 years ago

“My Bearded Dragon would only go outside to do her business. It’s super cold now on the east coast and she is miserable. I had to think of an indoor solution as warm baths were not helping either. I am so happy that she loves it.”

Posted 2 years ago

“I’m giving Fresh Patch a 4 star review. 5 stars for client service. 3 stars for quality of product / delivery times. First patch came 3 days late and poor quality. Replacement patch was the same. 3rd time was great quality but still longer than expected shipping.”

Posted 2 years ago

“I live in frozen Minnesota, and last week FedEx decided for the first time ever not to leave my order at my door since I was not home and redeliver two days later. I called Fresh Patch whining outside regular business hours since I knew the grass would likely be dead from the cold by the time I received it. Today, I received another patch without ever talking to someone...no questions asked. Fresh Patch is critical for my chihuahuas on really cold days where the snow is deeper than they are. I love Fresh Patch.”

Posted 2 years ago

“Generally good service. But occasionally the orders go missing or one just doesn’t arrive. Happened a few times, when I contact customer service they explain the basic subscription (pay one week in advance) in some convoluted manner as if to imply the order has all arrived. Bit difficult to deal with. Would prefer to change companies rather than be cheated. Grass occasionally shows up dead.And also contains a lot of worms.”

Posted 2 years ago

“The customer service is great, but these shipping issues need to stop! You never know what condition your grass will arrive in. On one occasion, FedEx destroyed the box. They put my patch in another plastic bag with a zip tie. When I opened the box I nearly passed out! It smelled like a pile of manure! I'm worried about this month's shipment as well. It shipped Monday October 4th. According to FedEx tracking, it's delayed, displaying a red exclamation point. Its scheduled to arrive next Monday the 11th at the earliest. Customer service is always happy to replace it, but the company could alleviate customer aggravation and save money by amending their shipping procedures.”

Posted 2 years ago

“Hello Mr. Mark Reyes I'm a new customer with Fresh Patch. On my third delivery it was delayed over the weekend. On Sunday I contacted the company inquiring about my order. Honestly, I did not expect a reply until normal business hours Monday-Friday. To my surprise, you emailed me within 3 minutes!!! You immediately ordered a free replacement to ship within 2 days. Your prompt reply and customer care was outstanding!! Mark, I cannot thank you enough for your EXCELLENT CUSTOMER SERVIVE ***** Great company! Great product! Great service! Thank you Mark & Fresh Patch!”

Posted 2 years ago

“Delivery was prompt and the grass was moist, but the patch isn't even lasting a day! My dog is very easily tearing it apart, and I'm concerned about wood chips she is pulling out and chewing on. There's dirt and grass all over my floor. I could have bought a piece of sod for far less.”

Posted 2 years ago

“Boo on his first birthday, enjoying his patch of grass.”

Posted 2 years ago

“Hello, I tried doggielawn first and it arrived, dry, with weeds, lots of pebbles, inch shorter on each side and late delivery. I switched to Fresh Patch and it arrives green, moist, no weeds, no pebbles, and flush to size of the 2x4 ft. plastic pan. I had seen Fresh Patch on Shark Tank years ago and didn't remember it. All pet grass services are dependent on courier delivery so don't blame Fresh Patch on the schedule. Very happy with Fresh Patch!!!!”

Posted 2 years ago

“I was to pick up my new puppy soon and was excited I would be able to try out the fresh grass option. Since I live in an apartment complex with so many other dogs, I figured this would be my best option to potty train for outside use without putting my puppy in danger without vaccinations. I live in CA, so I thought it would be easy to receive the patch within 2 days. I was wrong. So two days go by I check my shipping with FedEX, my patch is now in in CHICAGO. I call Customer Service (CS) and explain the issue and they work to send out a second patch. Two days go by again and still no patch. Call CS again and they explain my size is out it and will be a few days. They gave me a refund for my troubles. At this point I have had my puppy for two weeks and had to use pee pads to my dismay. Wait a few more days and FINALLY both patches arrived. Funny thing is, the patch that traveled to Chicago looked better. I tried to use both, but at the time my puppy didn't really take to it, so I chose an alternate potty method. Fast forward a few months and I try for another patch. Same issue with FedEx, says its fulfilled on Fresh Patch's end, but no tracking on the website with FedEx. Once again I called CS and cancelled it all. I've wiped my hands with them, as working with FedEx is causing them issues.”

Posted 2 years ago

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Fresh Patch is rated 4.4 based on 273 reviews