Fresh Patch Reviews

4.4 Rating 273 Reviews
80 %
of reviewers recommend Fresh Patch
4.4
Based on 273 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 62%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
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Phone:

1-800-783-7109

Email:

service@freshpatch.com

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The customer service is great, but these shipping issues need to stop! You never know what condition your grass will arrive in. On one occasion, FedEx destroyed the box. They put my patch in another plastic bag with a zip tie. When I opened the box I nearly passed out! It smelled like a pile of manure! I'm worried about this month's shipment as well. It shipped Monday October 4th. According to FedEx tracking, it's delayed, displaying a red exclamation point. Its scheduled to arrive next Monday the 11th at the earliest. Customer service is always happy to replace it, but the company could alleviate customer aggravation and save money by amending their shipping procedures.
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Posted 2 years ago
There’s no denying it is a very convenient option for toilet training when you live in an apartment. The quality of the grass is questionable. I followed the directions of lightly misting the patch with water to keep it looking fresh, but after a four days, the grass has turned brown/grey, and smells horrendous. The smell is the worst part, almost to the point of being unable to stand it.
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Posted 3 years ago
My dog too old to learn to use it. Would have been great if it worked for us.
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Posted 7 years ago
I'm giving it three stars only because my dog didn't take to it. The quality is excellent. Packaging perfect. Delivery fast. My dog just sits in it and enjoys the cool grass. :(
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Posted 7 years ago
The grass arrived a little dry on one side but it still served its purpose for my pup.
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Posted 7 years ago
Grass was ok, a cool idea but my dog didn't dig it. Worth a try!
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Posted 7 years ago
This seems like a super cool service and I can totally see it working for some people. I wanted to use it for a period of time during which I wanted to keep my dog off the sidewalk (there seemed to be a flea epidemic in my neighborhood and I wanted to keep her indoors for a while) and I put a FreshPatch on my roof deck, but she wasn't interested. She loves grass but it wasn't easy to train my very well housebroken dog to pee, even on the roof, even on grass. So probably good if it's something you'll do more than once. That's ALL my bad. The other thing, though, is that it came quite scrunched up towards on end of the box, like all the soil had packed together. I love that they send it so well watered - it's still alive after over a week!! - but it did make for a messy presentation when I received it and my dog, who enjoyed lounging on it, wound up quite dirty. I absolutely don't mind this, but if it had been a little less shaken during its sojourn from coast to coast it might have meant a little less clean-up. All around, I like it! Just don't love it.
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Posted 7 years ago
Got it quick. But my grass died rather quickly.
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Posted 7 years ago
the grass is already dieing
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Posted 7 years ago
Dog did not take to it at all, despite numerous attempts, rubbing urine on grass, etc....
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Posted 7 years ago
painfully slow delivery
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Posted 7 years ago
Hello there! I do like Fresh Patch and we have had a subscription since March. It's helpful for our little Maltese especially since it can rain a lot where we live. For the last three weeks, the grass has been poor quality upon arrival. One patch even developed a layer of white mold after a few days. Now that the weather is better, I'm thinking of suspending our subscription and just take our dog out more. Customer service has also been hit or miss. I called/emailed a bunch of times on the weekend to get the link to reset password and it sounded like there was just one person dealing with customer service issues which was surprising to me. Overall, I love the concept and it has been helpful to train our dog but we most likely will be putting our subscription on hold. Thanks!
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Posted 7 years ago
this seasons grass is very bad. my grass for the past 4-6 weeks have been stringy and yellow. i undersdtand shipment from california may cause it.. which in that case they should have a new york distributor, but with the other types of grass, it usually comes green, and a short condensed looking turf. only reason i didnt give lower was that the customer service has been good with crediting me for last weeks freshpatch.... ive been a loyal customer, but may consider seeing what the competitors have if the quality doesnt change soon..
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Posted 7 years ago
Great green piece of sod Shipped fast Price was too expensive
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Posted 7 years ago
Overall, I'm very satisfied with my Freshpatch experience. The past 3 shipments have had VERY yellowed/ dead grass when they arrived. I wrote with customer service, and they think it's to do with the ship date (which they changed to Monday's instead) hopefully this resolves the issues I've been experiencing.
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Posted 7 years ago
I love how convenient this service is. Account is very easy to manage. I am very unhappy with the grass. It is great for about 4-5 days and then it's completely dead. I have a very small dog that uses it as a second option. I feel like I need a new one once a week but I would never pay out that much for this grass. I used to buy grass patches at home depo and those are much much cheaper and last a lot longer. Just not as convenient
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Posted 7 years ago
This is the only time that the grass went completely brown within 3 days.
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Posted 7 years ago
The grass stayed too damp in the area we have provided so it seemed a little messy
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Posted 7 years ago
I love Fresh Patch. It is a novel idea and works perfectly for my dog and I. My only complaint is on the renewal, the quality of the condition of the grass is inconsistent. Sometimes it is fresh and perfect and other times it is brown and dried out. That said, Customer Service always sends out a replacement ASAP.
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Posted 7 years ago
item is fine, but too expensive to replace every two weeks before it completely dries out
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Posted 7 years ago
Fresh Patch is rated 4.4 based on 273 reviews