Shocking customer service. I ordered a pair of boots online. When they arrived, I discovered they had a scuff mark on the toe which had been painted over! Hobbs knowingly sold damaged goods. Customer service told me I would have to return them via the post office during the lockdown. I could wait to return them to a store but, in the meantime, I would be £469 out of pocket for £200 boots as if I re-ordered a new (hopefully undamaged) pair as they would no longer on sale and I would have to wait until after lockdown for my refund. I was offered a price match refund if I ordered new boots and them emailed Hobbs upon receiving the items, to chase them up. So, in summary, I was sent damaged goods in purpose and yet I am out of pocket and significantly inconvenienced. It is lucky this is not an American or Asian company as they would be out of business for such appalling customer service. I will be sticking to other, more reliable retailers from now on.