Hobbs London Reviews

Name: Hobbs London
Rating: 3.63

3.6 Rating 65 Reviews

65 %

of reviewers recommend Hobbs London

Company Reviews

Questions

Metrics

3.6

Based on 65 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Hobbs London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hobbs London 5 star review on 16th August 2024

Anonymous

Hobbs London 5 star review on 22nd July 2024

Style & Grace

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the new hobbs store at Blanchardstown. Peppi was amazing at helping me choose clothes to suit me. She was so kind and i l am delighted with my purchases. They are tailored so well”

Helpful Report

Posted 1 month ago

“I visited your Horsham store and received the most outstanding service from your staff. Angela was particularly helpful. I had visited Shrewsbury in September and seen a plum coloured Ashley top. Angela went out of her way to help me find one in my size. She found one in a store at Lakeside then she telephoned the shop and asked the lady to see if she could find it. She then handed the phone to me and I was able to pay over the phone. The next day the top arrived at my address less than 24 hours later. I am totally overwhelmed by the service I received. Horsham is 40 miles away, however I will be returning there very soon because the customer service you get there is exceptional.”

Helpful Report

Posted 1 month ago

“📌The Shops at Riverside~ Hackensack HOBBS London at Bloomingdale’s 📌””

Helpful Report

Posted 3 months ago

“📌The Shops at Riverside~ Hackensack HOBBS London at Bloomingdale’s 📌”

Helpful Report

Posted 4 months ago

“I bought the Clarence camel jacket online and am delighted with it. It fits true to size. It’s beautifully tailored. The fabric is all wool, not a wool blend which is more the norm these days. It’s a classic style and I’ll get loads of wear out of it for years to come. One of my better, if not best online purchases. I think self congratulations are in order”

Helpful Report

Posted 6 months ago

“I went to the covent Garden Branch and Keeley was very helpful and patient, she maade various suggestions and I felt her commentary was honest. She also went out of her way to help me call another branch so that I could purchase a jacket which I really appreciated. Excellent service and staff.”

Helpful Report

Posted 8 months ago

“if i could give a lower rating I would. I have been waiting 5 weeks now for a refund of a dress. Despite daily emails from me to the company I received generic replies and promises to deal with the matter, and thanking me for my patience, my refund still hasn't arrived. received another email after I left my last bad review promising my refund, still not here..... they also send an email with a code to get 20% off my next purchase (btw this didn't even work)....... Terrible customer service. I will continue leaving bad reviews until I receive my refund.........”

Helpful Report

Posted 8 months ago

“purchased two items from Hobbs. Both expensive items. First purchase arrived within day but had to be returned because of size. 6 weeks later I am still awaiting a refund. The second item never arrived and despite producing the tracking details to prove that the item was still in their wearhouse, I had to send daily emails to try and get a refund. I have always purchased Hobbs, but this experience has left me very dubious that I will never shop online for Hobbs again....... Unfortunately this is the only way I can get to them to look for my refund.....”

Helpful Report

Posted 8 months ago

“don't waste your time or money ordering online from them they will take your money but you will never receive your good from them or even receive a response to your emails had to do a change back with Mastercard to get my money just a complete waste of time”

Helpful Report

Posted 8 months ago

“I made an order from Hobbs which arrived in a few days, but had to return as it was too big. I paid €255 plus postage and then postage when returning, which I did well over two weeks now and I have yet to receive a refund...... Another order I made the same time online valued at €504 hasn't even arrived after 3 weeks of waiting. So now I am €759 in debt with nothing to show for it. Am furious with their support team which just constantly send generic emails, thanking me for my patience, which is well and truly running very thin....... Phone calls are not answered. This appears the only way I can get their attention is by threatening their star rating.......”

Helpful Report

Posted 9 months ago

“if there was less than 1 star, I will rate them less. it is actually scam; they offered 10% discount for new customers which was my case, but it doesn't work! they have the werst customer service and follow up as they never tell you about the hidden charges for ROW online delivery which is almost 25% of what you have paid plus the delivery charges which you already paid; I never recommend that very bad experience to anyone.”

Helpful Report

Posted 9 months ago

“Received excellent service from Janice at the Street in Somerset store,she was enthusiastic helpful with a cheerful disposition, nothing was too much trouble! Thank you very much Janice,you deserve to be employee of the month!”

Helpful Report

Posted 10 months ago

“I felt so much disappointed and frustrated about how the customer service most especially the manager. To make the story short Hobbs should be the one accountable and responsible to admit their mistakes not the third party. It is so annoying that Hobbs has taken your money fir your bought item and still you haven’t received it. Hobbs is not professional to admit their mistake and solve the problem as quick as they could. They kept promising the manager will speak to you within 24 hour and many 24 hours have gone by still no any sorts of communication I have received from Hobbs, very frustrating”

Helpful Report

Posted 1 year ago

“The service I received on Saturday from Alison at Hobbs’ Cribbs Causeway, Bristol, was exceptional. I had phoned the shop and spoken to Alison the previous evening saying I was looking for a smart dress for a wedding, asking if they had dresses in my size because I was making a two-hour journey to visit their store. A selection of dresses was put aside for me to try the following morning. After trying on five different styles, I purchased Hobbs Blue Aurora Dress in size 16. The fit is very good, and the look is stylish. The dress is well made, fully lined and it was presented to me in a full-length dress bag. The service I received from Alison was truly outstanding.”

Helpful Report

Posted 1 year ago

“My friend and I visited Hobbs Stratford where my friend bought a complete outfit for a wedding, with the great help from Leah who was an inspiration. Her enthusiasm, helpfulness, and knowledge, made shopping a great pleasure. Leah is a wonderful asset to Hobbs. Thank you Leah for making our shopping day so memorable.”

Helpful Report

Posted 1 year ago

“Excellent service from Angela at Horsham branch yesterday. Shopping as Mother of the Bride. Good advice given in unhurried, cheerful setting”

Helpful Report

Posted 1 year ago

“Staff in the Hobbs store Davygate York were amazing and very helpful , I cannot thank them enough. The help they gave to my mother was outstanding. Thank you x”

Helpful Report

Posted 1 year ago

“Ordered online with their 3-5 day delivery window, 6 days later I am still waiting for my dress (that I need urgently as I am moving house in two days time) and their incompetent courier company, Evri, seem to have lost my order. Despite repeatedly contacting their dire customer service centre who are incapable of helping me resolve this issue, I am still no closer to finding my items. As for trying to speak to their courier company, well they are even worse (all AI generated bots). So goodbye Hobbs from a previous loyal customer.”

Helpful Report

Posted 1 year ago

“Had 2 emails to inform us that our parcel was delayed but we the parcel had been delivered the previous week, this was the red flag.....Returns..we were only refunded for one of the items out of the two that were in the same parcel...As we guessed bad service on our first and probably the last order”

Helpful Report

Posted 1 year ago

“Placed order 5 weeks ago and it still hasn’t arrived. Got an email ten days after the order was placed saying sorry but it will be delayed but with no timescale. This after paying £2 for the 3-5 day delivery. Sent a customer service enquiry 3 weeks ago which has not been replied to. The link to their website to track the delivery crashes. All in all a disaster. It seems from all these reviews that Hobbs doesn’t know how to run an online business and should stick to old fashioned shops.”

Helpful Report

Posted 2 years ago

Hobbs London is rated 3.6 based on 65 reviews