Ordered dress for next day delivery on 7/5/25. Checked 'tracking' information on 8/5/25. Still showing 'Awaiting pick up by courier'. Contacted Hobbs via online chat. Apologies given promised delivery following day 9/5/25. Checked 'tracking' again this morning status exactly the same 'Awaiting pick up by carrier' contacted Hobbs again via online chat same apology informed they would escalate to the carrier Evri to locate parcel & ascertain delivery time?? How can the carrier be responsible for the delay if the tracking states they have not picked the package up yet? Clearly still in the warehouse? I wish I'd read the online reviews for this company before ordering as this is not an isolated case but appears to be the norm? It is also reported that customers face long delays for refunds of orders not received after having to repeatedly contact the company for a refund. Appalling customer service please avoid ordering online from this company!