Hobbs London Reviews

Name: Hobbs London
Rating: 3.36

3.4 Rating 73 Reviews

58 %

of reviewers recommend Hobbs London

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3.4

Based on 73 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Hobbs London 5 star review on 16th August 2024

Anonymous

Hobbs London 5 star review on 22nd July 2024

Style & Grace

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered dress for next day delivery on 7/5/25. Checked 'tracking' information on 8/5/25. Still showing 'Awaiting pick up by courier'. Contacted Hobbs via online chat. Apologies given promised delivery following day 9/5/25. Checked 'tracking' again this morning status exactly the same 'Awaiting pick up by carrier' contacted Hobbs again via online chat same apology informed they would escalate to the carrier Evri to locate parcel & ascertain delivery time?? How can the carrier be responsible for the delay if the tracking states they have not picked the package up yet? Clearly still in the warehouse? I wish I'd read the online reviews for this company before ordering as this is not an isolated case but appears to be the norm? It is also reported that customers face long delays for refunds of orders not received after having to repeatedly contact the company for a refund. Appalling customer service please avoid ordering online from this company!”

Helpful Report

Posted 1 month ago

“Dreadful Customer Service I ordered £426 of clothes more than 3 weeks ago. The courier EVRI claimed to have made an attempt to deliver and then tracking indicated that the parcel was lost. I raised online queries with both EVRI and Hobbs, which were acknowledged, but never updated. After more than 20minutes wait, I eventually spoke to someone in Customer Care who said they would recall the parcel from EVRI and refund the money, as they could not apparently send out another order (so I would have to reorder). I sent an email to the person who had sent the email, as some of the items had sold out, but no response. I did not receive any notification about the refund in more than a week either. Yesterday, I tried to phone again, but 2 calls were not answered after more that 20 minutes and neither were emails requesting an immediate refund. Eventually, I was able to contact online chat (also long wait). It appeared that no action had been taken and I was again told I would have to wait 3-5 days for a refund. I asked to speak to the manager, as this was not reasonable. The manager did not call back, but I do now have my money back. Hobbs customer care is the worst I have experienced and I don't believe I would have got my money back without extreme persistence. A total waste of time. I have been a loyal Hobbs customer over many years, but will never order online from them again. Their online service, customer services and courier are entirely incompetent Date of experience: 9-25 March”

Helpful Report

Posted 2 months ago

“Ordered a dress online 5th April, 12 days on dress has still not been despatched. Contacted customer services numerous times. All they tell you is there is a delay in despatching my order. Useless I have run out of patience. Will never order again from Hobbs.”

Helpful Report

Posted 2 months ago

“Your in store service is amazing - the staff in your Edinburgh store are suberb. Unfortunately your online service is shocking- i have now been waiting 6 weeks to find out why my order was shipped and then cancelled. Unable to speak to a person to resolve this and need to reorder the item with some urgency for a wedding.”

Helpful Report

Posted 3 months ago

“I placed an online order on the 16th of Feb ‘25. The expected delivery time was 3-5 days. At the time of posting this review, I am still yet to receive my delivery. When I tried to ring customer service, the line advertised on the website as being open till 18:00, was closed at 16:45. When I tried the online chat function, there was no connection with an agent. The chat bot isn’t able to help with the query. My emails, have needed chasers before an apologetic response was received but with no clarity on when I would actually receive my order. Today 26th Feb, I rang customer service again, I was on hold for 47minutes, awaiting connection to a customer service agent. Once we connected, I got cut off twice and prior to an endpoint being reached. The agent did her best to be helpful but seemed to be reliant on a system (that is clearly not working). For now, I don’t have my order and there appears to be no clarity on when I can expect my order to be delivered. Clearly, there’s bigger problems afoot at Hobbs and this is unravelling through the organisation.”

Helpful Report

Posted 3 months ago

“Will never order from them again. Stock issues meant the suit I ordered was not actually available but they sent one piece. Refund took a month to process, emails go unanswered and acknowledged. And while they promised to waive return shipping charges they did not and I’m back in an endless cycle of emails that go into the ether with no response. Awful customer service all around. Spend your money with anyone but these incompetent idiots.”

Helpful Report

Posted 4 months ago

“APPALLING customer services. Have lost the will to live whilst waiting to speak to a real person and not be on a frustrating looped response. Ordered by mail and had awful trouble getting a full refund. Am still owed. Avoid mail order unless you're absolutely certain that you know the fit. No longer like the Hobbs of the past that I used to deal with.”

Helpful Report

Posted 5 months ago

“if i could give a lower rating I would. I have been waiting 5 weeks now for a refund of a dress. Despite daily emails from me to the company I received generic replies and promises to deal with the matter, and thanking me for my patience, my refund still hasn't arrived. received another email after I left my last bad review promising my refund, still not here..... they also send an email with a code to get 20% off my next purchase (btw this didn't even work)....... Terrible customer service. I will continue leaving bad reviews until I receive my refund.........”

Helpful Report

Posted 1 year ago

“purchased two items from Hobbs. Both expensive items. First purchase arrived within day but had to be returned because of size. 6 weeks later I am still awaiting a refund. The second item never arrived and despite producing the tracking details to prove that the item was still in their wearhouse, I had to send daily emails to try and get a refund. I have always purchased Hobbs, but this experience has left me very dubious that I will never shop online for Hobbs again....... Unfortunately this is the only way I can get to them to look for my refund.....”

Helpful Report

Posted 1 year ago

“don't waste your time or money ordering online from them they will take your money but you will never receive your good from them or even receive a response to your emails had to do a change back with Mastercard to get my money just a complete waste of time”

Helpful Report

Posted 1 year ago

“I made an order from Hobbs which arrived in a few days, but had to return as it was too big. I paid €255 plus postage and then postage when returning, which I did well over two weeks now and I have yet to receive a refund...... Another order I made the same time online valued at €504 hasn't even arrived after 3 weeks of waiting. So now I am €759 in debt with nothing to show for it. Am furious with their support team which just constantly send generic emails, thanking me for my patience, which is well and truly running very thin....... Phone calls are not answered. This appears the only way I can get their attention is by threatening their star rating.......”

Helpful Report

Posted 1 year ago

“if there was less than 1 star, I will rate them less. it is actually scam; they offered 10% discount for new customers which was my case, but it doesn't work! they have the werst customer service and follow up as they never tell you about the hidden charges for ROW online delivery which is almost 25% of what you have paid plus the delivery charges which you already paid; I never recommend that very bad experience to anyone.”

Helpful Report

Posted 1 year ago

“I felt so much disappointed and frustrated about how the customer service most especially the manager. To make the story short Hobbs should be the one accountable and responsible to admit their mistakes not the third party. It is so annoying that Hobbs has taken your money fir your bought item and still you haven’t received it. Hobbs is not professional to admit their mistake and solve the problem as quick as they could. They kept promising the manager will speak to you within 24 hour and many 24 hours have gone by still no any sorts of communication I have received from Hobbs, very frustrating”

Helpful Report

Posted 1 year ago

“Ordered online with their 3-5 day delivery window, 6 days later I am still waiting for my dress (that I need urgently as I am moving house in two days time) and their incompetent courier company, Evri, seem to have lost my order. Despite repeatedly contacting their dire customer service centre who are incapable of helping me resolve this issue, I am still no closer to finding my items. As for trying to speak to their courier company, well they are even worse (all AI generated bots). So goodbye Hobbs from a previous loyal customer.”

Helpful Report

Posted 1 year ago

“Had 2 emails to inform us that our parcel was delayed but we the parcel had been delivered the previous week, this was the red flag.....Returns..we were only refunded for one of the items out of the two that were in the same parcel...As we guessed bad service on our first and probably the last order”

Helpful Report

Posted 2 years ago

“Placed order 5 weeks ago and it still hasn’t arrived. Got an email ten days after the order was placed saying sorry but it will be delayed but with no timescale. This after paying £2 for the 3-5 day delivery. Sent a customer service enquiry 3 weeks ago which has not been replied to. The link to their website to track the delivery crashes. All in all a disaster. It seems from all these reviews that Hobbs doesn’t know how to run an online business and should stick to old fashioned shops.”

Helpful Report

Posted 2 years ago

“Despite how nice the clothings are, I will NEVER shop from Hobbs again! If you live in Switzerland Do NOT order it from Hobbs online. I’ve ordered a coat, a sweater and some small items. After receiving confirmation email with all the products I’ve ordered, they sent me another email telling me my coat is canceled one week later. I have to pay both delivery and import tax for the rest of the item without being asked if I still want to keep them. Ok, so I immediately informed them I wanted to cancel the rest of items because it’s not worth for me to pay the high cost of international delivery on top of the import tax. So another week passed and they only copied and pasted the same email and told me they are contacting DHL but nth happened till 2 days ago I paid for almost 50chf tax on the item that costs around 75 gbp. I am surprised why haven’t I recieved the items and today Hobbs CS told me they have got back the parcel that I’ve paid tax for!!! As if they are doing me a favor!!! All they offered is the 75gpb refund, they excluded the delivery cost I’ve paid and the Tax I have already paid. So i paid for 20gpb delivery and 50chf tax and they got back everything!!!! Their lack of communication in CS and lake of sense of responsibility is really disappointing!!!!!!! I will NEVER EVER shop from Hobbs again and I will make sure my words spread so there won’t be victims like me in Switzerland!!!!! I am hoping they will contact DHL and told them they have never delivered the parcel to me and refund the tax to me. Also I want them to refund the delivery cost back to me! It’s not only about money, it’s how they handle this simple situation and can screw up to the max point has totally shocked me! I love their coats and when you hear Hobbs, you think of the nice UK brands but now I hope they are ashamed of how they treat their cosutomers and they have totally caused me a lot of hassles from 28/9 to 12/10!!”

Hobbs London 1 star review on 12th October 2022

Helpful Report

Posted 2 years ago

“Ordered a jacket, computer crashed and because I didn't receive a confirmation email/order number I assumed my order hadn't been processed. Silly me - my bank account was debited £130 + premium delivery. 5 days later, a 50 minute wait to talk to customer services and numerous online chats I still haven't received the jacket or been given any idea when the jacket will be despatched. Very incompetent customer service - don't order anything from Hobbs if you need it for anything special. You can't rely on it. It's not how Hobbs brand themselves 'Hobbs - Luxury British Fashion' - there's nothing luxury about the service. If there's a problem with stock and delivery, why allow customers to order. I'm very disappointed and won't use their online system again.”

Helpful Report

Posted 3 years ago

“No communication, paid for Premium deliver within 3 day, 4 days later not even shipped 100% unreliable. Never ever again. Even the phone lines are closed, Money taken under false pretences. On line sale avoid like the plague.”

Helpful Report

Posted 3 years ago

“Low Compensation Standards I ordered a coat online and it arrived to me ripped on the inside of the armpit. The coat also stinked of fried food very badly. The cost of this coat was 150 pounds. I contacted customer service to report the issue and the three options I was offered was 1. to return the coat and get a refund 2. to be offered a maximum of 20 pounds to repair the jacket 3. to be given 10% discount on the 150 pounds. This particular coat was out of stock for a very long time and I waited until it came back into stock. Once it was back in stock I ordered it but it arrived to me in this condition. Now is out of stock again so I cannot order it again even if I return the faulty one and get my money back. I understand that these three options I was offered by the company are following the rules of the Consumer Right Act but from a brand like Hobbs I was expecting more. It is an expensive brand so you would expect some higher standard of compensation. It seems that my compensation was even more inconvinience (return the coat back or take it for repair). The 10% discount from such a brand sounds comical. Amazon is an example of great customer service that in cases like this they will just send you the same item without having to return the faulty one and if the item is out of stock they will just refund you without expecting you to return the faulty one. I am speaking from a personal experience.”

Hobbs London 1 star review on 14th November 2021

Helpful Report

Posted 3 years ago

Hobbs London is rated 3.4 based on 73 reviews