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Hobbs London Reviews

3.4 Rating 73 Reviews
58 %
of reviewers recommend Hobbs London
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3.4
Based on 73 reviews
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Pamela Jennings
Unverified Reviewer
“As far as customer service goes, this company has got to be the worst I have had the misfortune to deal with. Given the cost of the clothing from this company I would have expected a better service. I lost button from a raincoat I bought from them, and wrote asking if they could sell me either a single button, or a new set of buttons, in which case I would replace them all. I supplied all the requested, necessary details, product code etc. After getting no reply for several weeks I contacted them again only to be told they had just heard back from the warehouse and they didn't have any spare buttons. The ratio of supplying one button, to me never buying anything from Hobbs again doesn't work out in Hobbs favour. But then, given the majority of reviews I have read regarding Hobbs, it would seem they you don't care anyway.”
Hobbs London 1 star review on 10th December 2020
Helpful Report
Posted 4 years ago
Pamela Jennings
Verified Reviewer
“I lost button from a raincoat I bought from Hobbs. I contacted customer service and supplied all the details requested, product code etc. Was informed by CS that they would check with warehouse and get back to me. I never heard back so few weeks later I contacted them again. I was told that they had just heard back from the warehouse and they didn't have a spare button. I was quite happy to pay for a new set if that was the only option, but again was refused. Disgusted, given the amount of clothing I have bought in the past both from in store and on-line. The ratio of cost to yourselves for the supply of one button, to my never buying anything for your company ever again is not good. One button, is all it would have taken to make a regular customer happy.”
Helpful Report
Posted 4 years ago
Ana
Verified Reviewer
“Ordered a dress on October 18th, still don’t have it. Tried to contact them with no success. Finally I open a dispute through the credit card company then, they e-mailed me saying that my e-mails to them were blocked for whatever reason. I received a message that the package arrived in USA on November 15th and estimated delivery date is Monday November 23rd. Then, the delivery date was changed to Wednesday November 25th. Now, message says estimated delivery date to be determined. This was my first order from Hobbs and is going to be the last, for sure.”
Helpful Report
Posted 4 years ago
Ann Cranston
Verified Reviewer
“Shocking customer service. I ordered a pair of boots online. When they arrived, I discovered they had a scuff mark on the toe which had been painted over! Hobbs knowingly sold damaged goods. Customer service told me I would have to return them via the post office during the lockdown. I could wait to return them to a store but, in the meantime, I would be £469 out of pocket for £200 boots as if I re-ordered a new (hopefully undamaged) pair as they would no longer on sale and I would have to wait until after lockdown for my refund. I was offered a price match refund if I ordered new boots and them emailed Hobbs upon receiving the items, to chase them up. So, in summary, I was sent damaged goods in purpose and yet I am out of pocket and significantly inconvenienced. It is lucky this is not an American or Asian company as they would be out of business for such appalling customer service. I will be sticking to other, more reliable retailers from now on.”
Helpful Report
Posted 4 years ago
Amme
Verified Reviewer
“Good clothes/shoes but not affordable in Europe/Australia I have many Hobbs clothes/shoes either bought through John Lewis or bought through Hobbs online. I now live in Europe but earn GBP. If I want to order from Hobbs online, I can only buy using the EURO site where Hobbs uses an exchange rate of circa. 1.50 instead of 1.12 which it currently is, in addition to reasonable delivery costs. This means I have to convert my GBP earnings into EURO which costs money and pay the Hobbs mark up of 0.38 EURO per pound. I have ordered other goods as presents to Australia and Estonia when the site was GBP based - I won't do this any longer. Shame on Hobbs.”
Helpful Report
Posted 4 years ago
Natasha Matt
Verified Reviewer
“Westfield white city Hobbs very bad store. Some girls are young and customer service zero. All the girls are standing near counter and talking to each other and ignoring the customer . Assistant manager have a lot of tattoo on her hands and showing the tattoo . I didn’t know this store have zero customer service until other few family friends told me. I think management in Hobbs is very poor.”
Helpful Report
Posted 5 years ago
Nicola Hajduk
Verified Reviewer
“Awful, awful, awful. I would give no stars if I could. Ordered a silk dress. Paid for next day delivery as I am going away. Didn't arrive next day. Arrived day after. When removed from packaging in an appalling state. It had obviously been worn. Was severely wrinkled and the belt had been tightly knotted. Sent photos to Hobbs. Spoke to their customer services team this morning. My post office is a long way away and always very busy. I am busy packing. I cannot understand why I should be put in a position where I do the quality control Hobbs should have done before sending this out. Then spend ages in post office to send it back to them. Spoke to customer services. If I had at least received a big 'how awful, this shouldn't have happened' what can we do? it would have been ok. Instead I was told I COULD trek to the post office or have it dry cleaned but up to a limit of £25. Lucky me. both requires me to take up the slack for the job they should have done. Asked to speak to the supervisor of the team. She was rude, unsympathetic and accused me of shouting at her (I wasn't). I was, however, extremely angry at this point. All the way through there was complete lack of I am really sorry - it arrived a day late, unwearable, this is embarrassing for us as a company. so sorry. Am now off to the dry cleaners where I have to photograph the receipt for cleaning the dress the should NEVER have sent out. Awful”
Helpful Report
Posted 5 years ago
Jess
Unverified Reviewer
“Poor quality dress - zip came away from its runner on second wear. Whilst at work! There was enough slack in dress for this not to have happened. Notified the customer service team at Hobbs but because I purchased the dress from a concessionary outlet they said they could not help me further. I thought they might want to check the dress but they just wanted to shift the burden. Real shame as I thought it was a quality brand. I’m now nervous about wearing the other Hobbs dresses I purchased. In comparison a few years ago I bought a Jigsaw dress and the wool unravelled and they simply switched it for me , no fuss once I had explained what happened and showed the dress. I would be nervous re future Hobbs purchases.”
Helpful Report
Posted 5 years ago
Hobbs London is rated 3.4 based on 73 reviews
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