Ordered a jacket, computer crashed and because I didn't receive a confirmation email/order number I assumed my order hadn't been processed. Silly me - my bank account was debited £130 + premium delivery. 5 days later, a 50 minute wait to talk to customer services and numerous online chats I still haven't received the jacket or been given any idea when the jacket will be despatched. Very incompetent customer service - don't order anything from Hobbs if you need it for anything special. You can't rely on it. It's not how Hobbs brand themselves 'Hobbs - Luxury British Fashion' - there's nothing luxury about the service. If there's a problem with stock and delivery, why allow customers to order. I'm very disappointed and won't use their online system again.